Work From Home Call Center Jobs £9.90 an Hour

Job Posting

Post NameWork From Home Call Center Jobs £9.90 an Hour
Company NameGo Centric
IndustryPrivate
Employment TypeFull Time
Working Hours8 Hour
LocationWork From Home, United Kingdom
Min. SalaryGBP 9.90
Max. SalaryGBP 9.90 Per Hour
QualificationHigh School Diploma

Job Description

Work From Home Call Center Jobs £9.90 an Hour, Are you a dedicated Customer Experience Specialist? Do you thrive working within fast-paced environments giving customers the best possible service whilst hitting daily KPIs? If you answered yes to both of those questions, this may be the ideal role for you! Take a look below and hit ‘apply’ if you are ready for your next adventure!

The Customer Experience Specialist will be a resilient, positive, and confident individual who will join our operations team to deliver first-class customer service using inbound telephone channels.

You will be working as part of a team delivering first-class, professional customer service, ensuring that customer inquiries are resolved at the first point of contact.

We Offer:

In return for your hard work, you will receive a great deal of recognition for your work, but we also offer several tangible benefits such as:

  • The opportunity to gain further qualifications through external training
  • Excellent career progression and training opportunities
  • Employee pension
  • Earn employee reward points to spend on thousands of products
  • A selection of retail and hospitality discounts
  • A great working environment with a fantastic team of people
  • Working from home permanently with a monthly allowance

Responsibilities

  • Assessing and resolving inquiries via inbound and outbound calls with members of the public
  • Provide a positive customer experience, be open and honest during all communication to achieve one-call resolution
  • Demonstrate empathy, compassion, and understanding to each caller during complex queries
  • Empathetic towards individual callers’ needs and circumstances
  • Provide a positive and engaging experience for customers whilst achieving call quality standards
  • Maintain confidentiality in relation to personal data held in accordance with the Data Protection Act
  • Drive process improvements and efficiencies through feedback to your line manager
  • You will be working to clearly defined performance indicators and deadlines
  • Take ownership of your own knowledge and progression, actively participating in coaching and development sessions with your line manager
  • Navigation of multiple systems during calls, including but not limited to Microsoft Office, MS Teams, and CRM packages

Competencies

  • Strong communication, customer service, and empathy skills, with the ability to use a range of communication styles to provide a personal approach
  • Ability to deal with calls in a courteous, calm, confident, and professional manner
  • Proactive and able to work under own initiative
  • Effective listening skills
  • High attention to detail ensures that all information is recorded accurately
  • Ability to work in a fast-paced environment, whilst maintaining high standards
  • Proven ability to use Microsoft Office and fully computer literate
  • Desirable- Experience working within the Energy Sector
  • Desirable -An understanding of benefits available through the Department of Working Pensions

Experience

  • Adherence to governing regulations, policies, and procedures & outbound calls
  • Customer service in a fast-paced environment using different forms of technological software
  • Achieving/exceeding agreed on KPIs through personal responsibility

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Referral program
  • Wellness Program
  • Work from home

Schedule:

  • Monday to Friday
  • No weekends

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