Work From Home Admin Jobs Remote

Job Posting

Post NameWork From Home Admin Jobs Remote
Company NameVita Health Group
Employment TypeFull Time
Working Hours8 Hour
LocationWork From Home, United Kingdom
Min. SalaryGBP 19570
Max. SalaryGBP 19570 Per Year

Job Description

Work From Home Admin Jobs, Are you looking for an administrative role that will really make a difference in your life? The core purpose of this role is to ensure the smooth running of the NHS IAPT (Improving Access to Psychological Therapies) service, through the provision of effective and efficient administrative services for NHS patients, referring GPs, healthcare professionals, and CCG contacts.

It encompasses a range of administrative responsibilities that support the day-to-day operations of the business, as well as contribute to its ongoing development.

At Vita Health Group we appreciate the part ALL our team plays in helping people get better. If you would like to be part of a forward-thinking company and friendly team, keep reading to see if you are interested in the role and what we have to offer.

Main Duties and Responsibilities

  • Answering high volumes of incoming telephone calls in a professional manner within agreed KPIs.
  • Processing referrals within the targeted timeframe
  • Making outbound calls to process patient referrals.
  • Updating patient information within inputs, ensuring a high level of accuracy.
  • Identifying and escalating at-risk patients in a timely manner to the Duty Therapist.
  • Monitoring and actioning treatment waitlists.
  • Monitoring and responding to inquiries via email.
  • Checking and processing letters to patients, GP’s, and Healthcare professionals.
  • Ensuring patients are communicated with at the earliest opportunity for any changes to appointments.
  • Undertaking general administration to contribute to the smooth running of the department.
  • Any other ad hoc duties to support the function of the business.

The candidate:

The ideal candidate will be a confident communicator who enjoys problem-solving and forward-thinking. They must therefore be comfortable dealing and working with people of all levels.

Attention to detail, accountability, and pride in the work they deliver is essential. Good communication skills and high-level organizational and time management skills are also a must.

This is a remote role but the successful candidate must be able to travel to Bank Court, Loughborough for the monthly performance, well-being, and development meetings and training sessions as requested by the line manager.

The successful candidate will be required to support other VHG IAPT Admin Teams when there is a business requirement.

Skills and Experience:

  • Experience in working with and dealing with the public.
  • Experience working in an administrative capacity.
  • Excellent customer service skills, including a professional telephone manner.
  • Excellent written and spoken communication skills.
  • Excellent attention to detail.
  • Drive to learn quickly, especially in relation to internal IT applications.
  • Ability to work independently as well as part of a team.
  • Flexibility with shifts may be required to assist with cover due to staff absence.
  • An awareness of and commitment to supporting and facilitating diversity and inclusion
  • Willingness to travel, which may include occasional overnight stays, as and when required

The Company:

Vita Health Group is a leading UK healthcare provider with over 30 years of experience delivering best-in-class physical and mental health services across corporate, NHS, and private patients.

We comprise three leading UK healthcare providers, each with their own great reputation within the healthcare industry; RehabWorks, Workplace Wellness, and Crystal Palace Physio Group.

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, support the UK’s largest corporate companies to help assist their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of making people better, we recognize the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work-life balance and a comprehensive benefits package which you can view in full on our website.

To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme, and regular events and webinars across a range of clinical disciplines.

We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We, therefore, welcome applications from candidates with a wide range of lived experience.

We are committed to equitably supporting the well-being of all employees as demonstrated by the:

  • Our association with the MINDFUL EMPLOYER Charter is for Employers who are Positive About Mental Health.
  • Our status as a Disability Confident Employer is dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
  • Our status as a Menopause Friendly Committed employer.
  • Our sign-up to the Employer with Heart Charter.
  • Our commitment is to meet the standards outlined in the NHS Equality Delivery System (EDS2), Workforce Race Equality Standard (WRES), and Workforce Disability Equality Standard (WDES).
  • The provision of access to health and well-being services for colleagues includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
  • An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.

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