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Job Summary:

Walgreens Customer Service Jobs (Remote) ::: USA, In the Work from Home Call Center Specialist role, you will support our Consumer Relations line of business, where you will be the voice of the customer by taking a variety of phone calls and handling complaints and upset customers.

You would be interacting with these customers primarily via phone and the customer inquiries range from customer concerns, issues, compliments, and general inquiries where you will listen, document, ask questions, mediate, diffuse and seek to resolve the customer’s inquiry with empathy and care.

The most common customer inquiries include updating account information, coupons and transaction information, feedback regarding customer service in our stores and pharmacies, prescription concerns, refunds/my Walgreens rewards, product feedback, covid testing, scheduling, and vaccination inquiries, and bodily injury and personal property loss calls.

This is a work-at-home position. To be eligible for this role you will be required to have an active home phone line (cell and VOIP not supported) and high-speed internet connection (DSL and Satellite not supported) at the time of your application. These utilities will not be reimbursed by Walgreens.

Post Name Remote Consumer Specialist
Salary USD 37000 To USD 40000 Per Year
Company Name Walgreens
Education Required High School Diploma or GED

Job Responsibilities:

  • Resolves routine, general questions, and problems submitted by customers, physician offices, patients, and third-party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
  • Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments, and actions taken.
  • Coordinates with other functional areas as necessary. Refers to unresolved escalated issues as designated by the departments for further investigation.
  • Responsible for a high volume of inbound calls (7) days a week from customers, patients, team members, and other individuals for inquiries, praises, or issues/concerns about the company’s products, policies, or services following standard SOPs multiple systems and procedures, working under virtual supervision.
  • Ensures all contacts receive exceptional customer service via skills such as empathy, caring, and courteous as well as being efficient in time management, documentation, and grammar. Cross-trained on multiple lines of business as duties may vary based on assigned department and common contacts.

About Walgreens Boots Alliance:

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care.

With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms, and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people, and has more than 21,000 stores.

WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace, and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

Industry Private
Schedule Type Full Time
Location United States
Remote Yes

Basic Qualifications:

  • High School Diploma or GED.
  • Intermediate-level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
  • Basic level PC skills (for example: start up and shut down the computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and/or access information online).
  • Basic Search Engines skills include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
  • Communicate effectively in writing and verbally.
  • The following locations are not eligible for this opportunity: Washington, California, Massachusetts, DC, Alaska, Hawaii, Puerto Rico, New York, and Chicago, IL.

Preferred Qualifications:

  • At least 1 year of customer service experience in centralized services or call center environments.
  • Experience in Retail or healthcare.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Intermediate-level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
  • Fluency in Spanish and English.

Health and insurance coverage:

  • FSA & HSA
  • Telehealth
  • Dental coverage
  • Vision coverage
  • Life and personal accident insurance
  • Disability coverage

Supporting your well-being:

  • Well-being resources
  • Free Prescription Savings Club
  • Weight Management discounts
  • Free flu shots
  • Paid time off benefits (PTO)
  • Paid Parental Leave (PPL) Program

Financial well-being:

  • Walgreens Retirement Savings Plan
  • Employee Stock Purchase Plan

Programs that can save you money:

  • Childcare discounts
  • Employee Discount program
  • PerkSpot: The discount purchase program offers savings on goods and services from thousands of national and local retailers and service providers.

Interview Questions for Consumer Specialist:

  • What is customer service?
  • How can you improve a dissatisfied customer’s experience?
  • Describe a time you collaborated with a peer to solve a problem
  • What would you do if you didn’t know how to help a customer?
  • How you would handle a customer who was upset about a known problem with your product or service?
  • Are you proficient in the use of any customer service software?
  • Why do you want to work in customer service?
  • What do you think of our company’s products and services?
  • What skills should a great customer service representative have?