Urgent Jobs in UK for Foreigners with Visa Sponsorship, Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything.
That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.
As an Emergency Response eCall Handler, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support, and development opportunities.
This is the job
Our Emergency Response eCall Handlers are the first point of call for our members who have been involved in a serious incident and need urgent emergency assistance.
By utilizing your strong communication skills, you will ensure that you understand the requirements of the member and that you direct them to the assistance that they require as a matter of urgency.
Due to the nature of the calls, you will receive, your contributions will be vital in helping to save lives. As the cases you deal with will be highly urgent rather than a generic breakdown situation, you will not always be dealing with a constant high volume of incoming communications. During periods of downtime, there will be additional administrative and customer-centric duties to be carried out.
What will I be doing?
Dealing with incoming contacts from members following a serious incident
Gathering information to ensure we get the right help for the member quickly and efficiently
Liaising with the emergency services and other relevant parties
Maintaining communication with the member and emergency services until help arrives
Updating details accurately on our computer systems
Identifying the seriousness of the call and reassigning if non-urgent
Ensuring that our members feel valued, looked after, and put at ease
Providing solutions to unique situations that arise
What do I need?
As some of the members you interact with may be in a distressing situation, we are looking for someone who:
Has experience dealing with people in vulnerable and potentially upsetting situations
Has the ability to remain calm under pressure or when faced with a difficult situation
Can quickly gain trust and offer reassurance
Strong communication and information-gathering skills
Ability to take ownership and be direct
Has a calming demeanor and is able to give clear and specific instructions
Good common sense and ability to make key decisions quickly
Have a good mental resilience
Be able to quickly adapt to different situations
Proficient administrative skills
As a valued member of The AA team, you’ll have access to a range of benefits including We’re always looking to recognize and reward our employees for the work they do.
Diverse learning and development opportunities to support you in progress in your career
23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
Free AA breakdown membership after 12 months, 50% discount in your first year
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays, and more
Worksafe pension scheme with up to 7% employer contribution
Dedicated Employee Assistance Programme
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers.
We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best,
and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.