You are currently viewing Urgent Jobs Customer Service in Dubai, Representative Jobs in Dubai 2022/23

Dubai Hiring Customer Service Representative in Dubai

Job Overview

Urgent Jobs Customer Service in Dubai, Representative Jobs in Dubai 2022/23, To handle inquiries and complaints from customers, we are employing a customer service professional. Additionally, you will be expected to handle orders, and adjustments, and escalate complaints through various lines of contact.

You must have previous computer experience and be able to maintain composure in stressful situations with customers if you want to succeed in this position. Customer service agents are frequently a customer’s first point of contact with a business.

A CSR’s duties and responsibilities include answering incoming calls and dealing with customer service issues, creating sales leads that turn into new clients, and determining and addressing client needs in order to satisfy them.

 

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Post Name Customer Service Representative
Company Name U Driver
Expected Salary AED 4000 Per Month
Address Dubai, United Arab Emirates 00000

Responsibility for Customer Service Jobs in UAE 2022/23:

Customer Service & phone skills:- 

  • Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.
  • Responding to all tickets received through chats, calls, emails, in-person, social media, etc based on the SLA set.
  • Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
  • Follow communication procedures, guidelines, and policies and suggest improvements to team leaders.
  • Act as a point of contact between field staff and customers to assist customers in emergency situations
  • Document all call information according to standard operating procedures

Resolutions and escalations:-

  • Take ownership of customers’ issues and follow problems through to resolution
  • Escalating queries and concerns via an immediate report to the supervisor/manager including any critical system/app failures.
  • Must be Keen to learn new market technology and the general know-how of the mobility industry
  • Proactive outreach and ability to promote B2B product offerings
  • Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)
  • Coordination with operations team including Operations Executive, driver’s, team lead etc for better service on time to the Customers
  • Co-ordinating with operations and finance and other relevant departments to find appropriate solutions to customer queries

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Industry Private
Schedule Type Full Time
Education Required Diploma or University Degree in Business
Remote No

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Requirement for Dubai Jobs for Indians:

  • Diploma or University Degree in Business, Communications, and Marketing discipline.
  • Should be able to work in the Morning, Evening & Night on a rotational basis.
  • Should be able to work 6 days a week,
  • Experience in the mobility/Transportation industry/ e-commerce, healthcare, and F&B.
  • 2 years of Call center or customer service experience is preferred.
  • Arabic is mandatory.
  • Tech Savvy (Basic system and software know-how, Helpdesk ticketing system, reporting system, CRM system).

Soft Skills for Customer Service Representative Jobs in Dubai:

  • Solid Sales, and negotiation Skills.
  • Innovative mindset and high EQ.
  • Grit and a can-do attitude.
  • Analytical and Critical Thinking ability.
  • Must have attention to detail and a proactive approach to support.

What’s in it for you?

  • Full-time employment visa.
  • Salary 4000 AED per month all-inclusive.
  • 30% employee discount.
  • 1 Work-from-home day.
  • Annual ticket allowance.
  • Health insurance.
  • Opportunity to be a part of the most recognized brand in UAE.
  • Opportunities for professional growth if you have what it takes to be a leader.

About Company

Udrive is UAE’s leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide commuters with an innovative self-drive mobility solution to bridge the gap in the transportation industry in the MENAT region. 

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Benefits of Working in Dubai:

The United Arab Emirates UAE has been a popular destination for those looking at an overseas career. Besides the numerous job opportunities, there are many advantages of working here which are favorable to international workers.
 
Tax-free income:- One of the major benefits of working here is that your income are virtually tax-free. You get to take home the amount you earn without the obligation of paying anything to the government in the form of tax. This will result in a higher disposable income and access to a better quality of life.
 
Exposure to a multicultural environment:- More than 80% of Dubai’s population is made up of ex-pats which means that workplaces will have a diverse workforce where employees will be from different countries.
 
The benefit of working here is that you will get exposure to working with people from different countries and also build a network with people from various nations. This will help you build the ability to work with people from different cultures and backgrounds. This will be a valuable addition to your skill sets.
 
Experience in international projects:- There are many international companies in Dubai, For an opportunity to work in these companies you get valuable experience and if you are involved in a high-profile project, you only add to your professional value.
 
Benefits for employees:-  As an employee, you get access to various benefits. These include health insurance, 30 days of vacation per annum, and airfare for a round trip to your home country.
 
Apart from this, you can have access to housing allowances, salary bonuses, flexible working hours, and an allowance for further education. Also, private-sector employees get 30 days of annual leave after completing one year in a job.
 
English is the main language:- English is the most widely spoken language in Dubai and is used by the majority of people living and working here including the local population. This makes it easier for international workers to live and work here.
 
Safe environment:- Dubai offers a safe environment with a low crime which makes it a safe place to live and work in.