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Service Advisor Tesla Jobs Australia

Job Overview

Tesla Jobs Australia 2022, Advisor Tesla Jobs Australia, Service Advisor Jobs Tesla Salary, for Filipino, for Indian Graduates, Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world.

This position requires high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Post Name Service Advisor
Company Name Tesla
Expected Salary AUD 65000 To AUD 70000 Per Year
Address Elsternwick, Victoria, Australia 3185

Responsibility

  • Answer Phone Calls, Emails, and Drive In’s to address any customer concern with the highest level of response and attention.
  • Return missed phone calls, and emails in no less than 5 minutes.
  • Determine if a technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
  • Accurately record issues and data into Dealer Management System. Attention to detail is critical.
  • Conduct Transactions w/the system; walk a customer through corrections and provide a summary.
  • Communicate estimated completion time, regular updates, and follow through on each customer vehicle.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customers on services provided; ensure they are satisfied with the work performed.
Industry Private
Schedule Type Full Time
Education Required Graduate
Remote No

Skills

  • Ability to follow oral and written instructions with attention to detail.
  • Willingness to learn new and innovative automotive technologies.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work including the public.
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet d.eadlines.
  • Work in a team-based environment and achieve a common goal.
  • Dealer Management System(s), Outlook, and MS Office.
  • Retail customer service is preferred, and the Automotive Retail experience is a Bonus.
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record.
  • Must have two years of driving experience.

About Company

Tesla, Inc. is an American multinational automotive and clean energy company headquartered in Austin, Texas. Tesla designs and manufactures electric vehicles, battery energy storage from home to grid-scale, solar panels and solar roof tiles, and related products and services.

Tesla’s mission is to accelerate the world’s transition to sustainable energy. Tesla was founded in 2003 by a group of engineers who wanted to prove that people didn’t need to compromise to drive electric – that electric vehicles can be better, quicker, and more fun to drive than gasoline cars.

 

Interview Questions for Service Advisor:

  1. Why Are You Interested In This Role?
  2. What Are The Roles Of A Service Advisor?
  3. What Are The Qualities That A Service Advisor Need To Be Successful?
  4. What Major Challenges Did You Face While You Were In Your Last Role? How Did You Improve Yourself?
  5. Describe The Daily Routine Of A Service Advisor.
  6. Describe Briefly About Your Experience.
  7. What Type Of Strategies And Mindset Might Be Required For This Role?
  8. What Is The Biggest Challenge You Foresee In This Job?
  9. How Do You Feel The Importance Of Both Business Strategy And Basic Human Psychology In Your Role?  
  10. How Do You Keep Yourself Motivated At Work?
  11. What Is The Thumb Rule To Motivation?
  12. How Do You Tackle The Challenges?
  13. 13. How Come This Job Matters In Business?
  14. 14. Do You Expect That Service Advisor To Wear Many Hats?
  15. 15. Do You Feel Yourself Qualified For This Job?
  16. 16. What Part Of The Day Do You Feel Like Your Best Work Time.
  17. 17. Do You Focus On Professional Networking Or You Are Just An Introvert? 
  18. 18. Do You Work With Professionals In Other Disciplines Too?
  19. 19. How Would You Advise Your Juniors? 
  20. 20. Do You Keep Studying Your Work Area? 

 

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