You are currently viewing Sykes Customer Service Jobs (Remote) :: USA

Job Description:

Sykes Customer Service Jobs (Remote) :: USA, Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES.

As a Healthcare Customer Service Agent for SYKES, you will provide support to customers right from the safety, comfort, and convenience of your own home. Agents supporting SYKES healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience.

Founded in 1977, we are a trusted work-from-home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work, which benefits our customers and you! In fact, 96% of our work-at-home agents tell us they are very satisfied with SYKES as a place to work.

Post Name Customer Service Representative
Salary USD 15 To USD 20 Per Hour 
Company Name Sykes
Education Required High School Diploma/ GED 

Work with us and you’ll enjoy:

  • Full-time positions available
  • Starting pay ranges from $11-$14/hr depending upon the complexity of the program you’re hired for
  • 100% Paid Training
  • Benefits include medical, dental, life, vision insurance, company-matched 401K, and generous paid time off
  • Opportunities for advancement and professional development
  • Personal benefits of working from home include saving time, money, and the environment
  • Computer provided (you will need to provide the monitor and headset)

Required qualifications, skills, and experience:

Apply with us if you possess:

  • An excellent written and verbal communicator who likes to solve problems and connect with people via phone
  • Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism
  • Proficient and experienced PC skills with Microsoft Office, dual screens, and toggling between multiple systems (6 months or more of computer data entry experience)
  • Multitasking ability – able to input data or research information while on the phone with the caller, able to talk and type a must
  • History of on-time attendance at a previous job
  • High School Diploma or GED (minimum)
  • Able to provide a stand-alone monitor, USB corded headset, and a quiet, distraction-free home workspace (we’ll provide the rest!)

Desired qualifications, skills, and experience:

Nice to have (but not required):

  • Customer service background
  • Experience with financial services, healthcare, technology companies, or something similar

About SYKES:

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 160,000+ people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.

Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington, and Washington DC.

Industry Private 
Schedule Type Full Time
Location United States 
Remote Yes

Interview Questions for Customer Service Representative:

  • Do you have any previous customer service experience?
  • What does good customer service mean to you?
  • What motivates you in your career?
  • What are your career goals/Where do you see yourself in 2-5 years?
  • Describe a time where you provided or observed high-quality customer service
  • Tell me about a difficult customer you had to deal with and how you handled it?
  • Tell me about a time you went above and beyond what was expected to please a customer?
  • Give me an example of a time when you had to explain something fairly complex to a frustrated client or coworker. How did you make sure they understood you?
  • Tell me about a time you thought you communicated clearly but were misunderstood.
  • What happened and how did you handle the situation?
  • Describe an instance when you had to improvise or think on your feet to solve a problem
  • Tell me about a time you were under a lot of stress at work and how you dealt with it
  • Tell me about a time you made a mistake at work, what happened?

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