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Helpdesk Support Jobs in Australia Tesla

Job Overview

Support Technician Job in Tesla Australia, IT Job in Sydney 2022, Tesla Jobs in Australia 2022, This role was posted on Friday 19th September. Applications close Saturday 17th September 2022. Tesla is currently seeking a Helpdesk Support Technician to join our team.

This position within the IT Operations team will be on the front lines of Tesla’s IT support via the Phone and Ticketing system. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations of Tesla’s global IT infrastructure to support the growth of Tesla’s initiatives.

The ideal candidate will have a strong passion for technology and customer service in a fast-paced corporate environment and be able to learn quickly.

This role is based in our North Sydney Head Office.

The salary range for this role is $60,000 – $80,000.

Post Name IT Helpdesk Support Technician
Company Name Tesla
Expected Salary AUD 60000 to AUD 80000 Per Year
Address North Sydney, New South Wales, Australia 2060

Responsibility for Tesla Technician Salary Australia:

  • Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, and AV system, and familiar with retail store support via Ticketing and Phone support, and onsite support as required.
  • Supports Windows and MAC. Diagnoses and troubleshoots computer and general network issues.
  • Provides timely resolution of end-user problems as per SLA.
  • Provide support for field personnel remote communications and connectivity.
  • Basic administration of phone systems.
  • As necessary, performs other duties as required.
  • Company management and outside business associates.
  • Exercise independent judgment consistent with department guidelines standards.
  • Organize and prioritize workflow and to meet established timeframes.
  • Maintain updated knowledge of policies, procedures, products, and activities of an assigned area.
  • Participate in on-call activities and follow escalation process to provide 24/7 support on weekdays and weekends.
Industry Private
Schedule Type Full Time
Education Required Degree in IT
Remote No

Skills for Tesla Salary Australia:

  • Requires 2 years of experience in desktop support.
  • Ability to troubleshoot and resolve issues with PCs, Powerful Workstations, Laptop hardware, and software on-site and remote.
  • Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
  • Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
  • Must have experience working with ticket-based systems for registering incidents and requests.
  • Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations.
  • Experience with MS SCCM/ Jamf or equivalent computer imaging.
  • Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
  • Experience in Backups, Active Directory, O365, and Windows server environment.
  • Configure & troubleshoot endpoint devices, operating system, POS, desktop kiosk applications, telephony, and all IT hardware located at the site.
  • General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems, and touch panels.
  • Excellent oral and written communication skills and ability to communicate, read, and write effectively in the English language on all levels.
  • Excellent customer service skills, strong attention to detail with excellent follow-up.
  • General understanding of server computing, networking, phone setup- support, storage, virtualization, and business applications.

About Company

Tesla, Inc. is an American multinational automotive and clean energy company headquartered in Austin, Texas. Tesla designs and manufactures electric vehicles, battery energy storage from home to grid-scale, solar panels and solar roof tiles, and related products and services.

Tesla’s mission is to accelerate the world’s transition to sustainable energy. Tesla was founded by a group of engineers who wanted to prove that people didn’t need to compromise to drive electric – that electric vehicles can be better, quicker, and more fun to drive than gasoline cars.

Interview Question for IT Helpdesk Support Technician for Working for Tesla Australia:

  1. Why did you decide to work at a help desk?
  2. How crucial do you think customer service is?
  3. How useful do you believe a support desk is to a business?
  4. How crucial are IT abilities for a service desk position?
  5. Where can a help desk role find motivation?
  6. Can you work on the weekends?
  7. Can you solve issues over the phone effectively?
  8. Do you listen to any podcasts or blogs about technology?
  9. How do you respond to criticism?
  10. What do you appreciate most about working at a support desk?
  11. How long have you held assistance desk positions?
  12. Have you ever held a position in information technology?
  13. Can you recall a time when you had to deal with a displeased client?
  14. What was the highlight of your time working at the support desk?
  15. What was your worst encounter working at a help desk?
  16. If you’re unsure of the answer, how should you respond?
  17. What are your customary next steps if the consumer isn’t happy with your service?
  18. Can you recall an instance when you had to deal with an irate caller? What were your tactics?
  19. Have you received any official training in coding?
  20. At your previous job, were you given specific types of tasks to solve?
  21. How do you respond if a caller doesn’t comprehend what you’re explaining?
  22. What distinguishes a help desk from a service desk, please?
  23. To someone with little or no technical knowledge, how would you explain a technical solution?
  24. What distinguishes SQL and NoSQL from one other?
  25. Can you give an example of a moment when you went above and beyond to solve a problem?
  26. How do you keep your IT knowledge and abilities current?
  27. How would you respond if a consumer called in to tell me their machine wouldn’t boot?
  28. How would you respond if a customer phones in and claims they don’t currently have internet access?
  29. What circumstances would warrant escalating a ticket?
  30. Could you teach new hires how to use the help desk?

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

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