Cloud Support Engineer Jobs in Amazon Australia

Job Overview

Support Engineer Jobs in Amazon Australia, Engineer Jobs in Amazon 2022/23, for Indians, for Filipino, Amazon Web Services is the market leader and technology forerunner in the Cloud business.

As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches?

Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.

Post Name Cloud Support Engineer
Company Name Amazon
Expected Salary AUD 80000 to AUD 85000 Per Year
Address Sydney, New South Wales, Australia 2000

Responsibility for Sydney Jobs for Indians:

Every day will bring new and exciting challenges on the job while you:

  • Learn and use groundbreaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customer’s individual needs.
  • Interact with leading engineers around the world.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
Industry Private
Schedule Type Full Time
Education Required Bachelor’s degree in Information Science
Remote No

WHY AWS SUPPORT?

  • First and foremost this is a customer support role – in The Cloud.
  • On a typical day, a Support Engineer will be primarily responsible for solving customer cases through a variety of customer contact channels which include telephone, email, and web/live chat.
  • You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
  • Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
  • Career development: We promote advancement opportunities across the organization to help you meet your career goals.
  • Training: We have training programs to help you develop the skills required to be successful in your role.
  • We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
  • Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
  • As we operate on the follow-the-sun model, you may be required to work a staggering week; either Sun-Thu or Tue-Sat (no on-call).

Basic Qualification for Australi Jobs Amazon:

This Analytics role supports our services that focus on Analytics technologies that allow customers to extract insights from their data such as Redshift, QuickSight, and Neptune.

  • Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
  • Familiar with data warehousing and ETL process
  • Experience in Business Analytics application, support, and troubleshooting concepts
  • Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
  • Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL, or related).
  • Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.

Preferred Qualification for Getting Jobs in Amazon: 

  • Experience in a customer support environment.
  • Experience analyzing, troubleshooting, and providing solutions to technical issues.
  • Understanding of Cloud Computing concepts.
  • Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java, .NET (C#), JavaScript.

About Company

Amazon.com, Inc. is an American multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

It has been referred to as “one of the most influential economic and cultural forces in the world”, and is one of the world’s most valuable brands.

Amazon was founded by Jeff Bezos from his garage in Bellevue, Washington, Initially an online marketplace for books, it has expanded into a multitude of product categories: a strategy that has earned it the moniker The Everything StoreIt is one of the Big Five American information technology companies, alongside Alphabet, Apple, Meta, and Microsoft.

Amazon’s mission statement is: “To serve consumers through online and physical stores and focus on selection, price, and convenience.”

Amazon Vision Statement: Our vision is to be earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.

Interview Question for Cloud Support Engineer for:

  1. What are Relational Databases in AWS?
  2. What is meant by Caching?
  3. What is Ansible?
  4. What are network databases?
  5. What are network databases?
  6. What do you understand by Blue/Green deployment in the AWS cloud?

Apply Now