South Africa Call Centre Jobs in Cape Town

Contact Center Executive Jobs in Cape Town

Job Details

Post NameInhouse Contact Center Executive
Company NameAramex
IndustryPrivate
Employment TypeFull Time
Working Hours8 Hour
LocationCape Town, Western Cape, South Africa 6529
Min. SalaryZAR 100 to
Max. SalaryZAR 120 Per Hour
QualificationGraduate

Job Description

South Africa Call Centre Jobs in Cape Town, We are searching for a polite, professional Inhouse Contact Center Executive to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

The Inhouse Contact Center Executive may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Key Responsibilities

  • Handle incoming phone calls.
  • Resolve standard customers’ requests and route issues that require follow-up to.
  • customer service, commercial and operational teams.
  • Communicates customer inquiries/messages/feedback to relevant team members.
  • Tracking of customer or branch parcels.
  • Taking collections.
  • Pulling hardcopy POD’s.
  •  Faxing, calling and/or e-mailing to clients or branches.
  • Sending invoices with POD’s to various branches.
  • Advising customers of services and general information regarding operational procedures.
  • Being able to fully understand and take quotes.
  • Arrange special trips.
  • Courtesy calls to customers – Late freight and/or customer update.
  • Provide satisfactory service to customers.
  • Typical Queries – Track & Trace, bad address shipments, copy proof of deliveries and
  • verbal delivery details.
  • Manager and assist with all queries related to your client’s consignments.
  • Follow up with the Aramex office and also the appointed Accounts Manager.
  • Assist with customer reports and able to stand in for OPS/ EXP controllers when on
  • leave/ off sick.

Minimum Requirements

  • Minimum requirement is a Matric (Grade 12).
  • 1 years call centre experience.
  • Industry knowledge and international experience advantageous.
  • Strong communication skills – Excellent command of the English language.
  • Customer Centric Personality.

Competencies

  • Integrity.
  • Problem Solving.
  • Planning and organising.
  • Build and maintain relationships.
  • Customer Focus.

Skills

  • Communication – Written & Verbal.
  • Customer Focus.
  • Problem solving.
  • Telephone handling skills.
  • Multi-Tasking.
  • Teamwork.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers.

Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA.

We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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