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Remote Jobs in Australia 2022 | Online Jobs Australia, for Indians, with Salary, for Filipino, We have an opportunity for a Remote Graduate Service Engineer to join our Philips ANZ team.

Reporting to the Service Operations Manager, this position is focused on delivering advanced technical service support expertise to our customers, creating an experience without equal every day.

As a Remote Service Engineer, you will thrive in providing high-touch interactions with customers to provide information in response to first-line technical support with inquiries about products and services, problems, and service requests raised by customers (internal or external), embedding a First Time Right approach.

You will work collaboratively with Technical Support, Technology, and District Service teams to remove barriers and facilitate an exceptional and consistent experience for our customers.

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information, and Monitoring systems.

With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room, or the boardroom. Being a part of Philips Healthcare means having an opportunity to drive your career in an organization where there is an incredible diversity of function, skill, and geography.

We are a fascinating business to be a part of, a global leader in our chosen fields with a strong emphasis on creating impact through meaningful innovation.

Post Name Graduate Service Engineer
Company Name Philips
Expected Salary AUD 60000 To AUD 65000 Per Year
Address Work From Home

Responsibility

  • Manage inbound calls from customers, remotely accessing the system and providing initial remote diagnosis
  • Create a case for the customer call, verifying contract entitlement
  • Proactive monitoring of systems to achieve zero downtime
  • Where a remote diagnosis is not possible look to book a time slot for an engineer to attend the site, and if required order the appropriate parts in order to achieve a first-time fix
  • Ability to provide efficient confirmation of parts availability, process part orders, and provide field engineers with timely updates on parts delivery
  • Ensure both internal and external customers are kept informed as to the next steps and in particular of any delays which may have an impact on the job
  • Escalate technical issues when required as well as support infield engineers with technical knowledge whilst performing handover
  • Identify opportunities whereby we can improve the customer experience
  • Demonstrate agility to support other Service Delivery teams as required to ensure customers receive a consistently positive customer experience
  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
  • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment.
  • Determining the most cost-effective repair/solution to minimize customer downtime.
  • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and taking on new technology.
Industry Private
Schedule Type Full Time
Education Required Degree in Information Technology
Remote Yes

Skills

  • A Fresh Graduate with a degree in Information Technology, Computer Science, and related fields.
  • Has a strong interest in a customer-facing, service engineering role, working with market-leading, patient monitoring, and medical equipment.
  • Possesses strong IT skills, with the ability to forge solid customer relationships at all levels.
  • With a desire to work in a fast-paced environment.
  • Flexible to travel.
  • Knowledge of SQL, XML, XPATH, and C is preferred.

About Company

Koninklijke Philips N.V., commonly shortened to Philips, is a Dutch multinational conglomerate corporation that was founded in Eindhoven, it has been mostly headquartered in Amsterdam, though the Benelux headquarters is still in Eindhoven.

At Philips, our purpose is to improve people’s health and well-being through meaningful innovation

 

Benefits of Working in a Company:

We offer a dynamic, fast-paced, and inclusive environment that will enable you to further develop your talents and career as a global leader.

We offer a competitive salary and incentive package. Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

Interview Questions for Graduate Service Engineer:

  1. Tell me about the most challenging engineering project you’ve worked on.
  2. Describe a written technical report or presentation you had to complete.
  3. Explain a time you had to use logic to solve an engineering problem.
  4. Describe a time you demonstrated leadership skills at work.
  5. What processes do you follow to catch any mistakes in your work?
  6. What engineering skills have you learned or improved upon in the past six months?
  7. What software packages are you familiar with?
  8. Describe a time you used problem-solving skills to figure out a design problem.
  9. What strengths do you have that make you a good engineer?
  10. What’s your most successful engineering project?
  11. How do you stay current with the latest technology?
  12. Describe a time you had to work on a team and something didn’t go well. What would you do differently?
  13. Have you ever had an experience with a difficult client, employer, or employee? How did you handle the situation?
  14. Tell me about a time you got negative feedback on your work. How did you respond?
  15. Why are you interested in this role? Why are you interested in working at this company?
  16. What will be the biggest challenge for you in this position?
  17. Describe your ideal manager.
  18. What are your salary expectations?
  19. Do you have security clearance to work on classified projects?
  20. Where would you like to be in your career five years from now?

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