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Jobs in Pharmaceutical Companies in Canada

Job Overview

Pharma Jobs in Canada with Visa Sponsorship, We foster an inclusive culture and are looking for diverse, talented people to join Alcon. Alcon’s Commercial Excellence department is looking for a Customer Service Representative in our Mississauga office.

Who will provide quality service to Vision Care Customers (ECPs and Retail Stores)/Key Accounts and Pharmaceutical Customers (National Accounts, Wholesalers, Hospitals, and Pharmacies) and Internal customers (Sales Reps).

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Post Name Customer Service Representative
Address Mississauga, Ontario, Canada L5N 8C7
Company Name Alcon Canada, Inc.
Industry Pharmaceutical

About Company

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care.

Our leadership is grounded in cutting-edge innovation and breakthrough technology, transforming the way we treat eye diseases and eye conditions. We have the widest array of eye care offerings in the industry with products organized into two businesses: Surgical and Vision Care.

Alcon is the largest eye care device company in the world. We operate in the ophthalmic surgical and vision care markets, which are large, dynamic, and growing. We are dedicated to helping people see brilliantly.
 
We have a strong foundation based on our trusted brand, a legacy of industry firsts and advancements, leading positions in the markets in which we operate, and a continued commitment to substantial investment in innovation.
 
Alcon has one mission: to provide innovative products that enhance the quality of life by helping people see better. We aspire to lead the world in innovating life-changing vision and eye care products because when people see brilliantly, they live brilliantly.

 

Basic Responsibility for Pharma Company Jobs in Ontario for Indians :

  • Receive inbound calls, enter orders received via phone, fax, and email as well as answer customer inquiries and problem solve.
  • Liaise with Sales Reps to provide problem resolution.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Perform outbound calls and log all information related to target accounts.
  • Advise customers on products, promotions, and services to generate new business.
  • Troubleshoot and correct EDI orders.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Act as point of contact for Sales/Marketing & Operations.
Salary CAD 20 To CAD 22 Per Hour
Schedule Type Full Time
Education Required High School Diploma
Remote No

Basic Skills for Jobs in Ontario in Pharma Company:

  • Education Minimum: Secondary School Diploma.
  • Preferred Education: Post-Secondary School Diploma or Certificate.
  • Minimum Experience: 1 to 3 years in a Customer Service role within a Pharmaceutical or related industry.
  • Preferred Experience: Minimum 3 years in a Customer Service role within a Pharmaceutical or related industry.
  • Language: Bilingual (French & English) Ability to answer calls and emails in both preferred.
  • Experience with Inside Sales and Outbound calling (an asset).
  • Proficient use of MS Office, Outlook, Internet.
  • Proficient knowledge of Windows-based ERP systems (Salesforce & EDI).

Benefits of Working in Canada for Customer Service Jobs in Canadian Pharma Company:

There is no doubt that Canada is a popular destination for individuals seeking an overseas career. There are many reasons that make Canada a top destination. These include:
  • The economy is the fourteenth largest and this makes Canada one of the richest nations with a consistently high standard of living.
  • The jobless rates are lower than those in other nations.
  • Canada is making significant contributions to quantum computing, medical advances, space science, and technology.
  • Canada is one of the world’s most peaceful nations

The other reasons why Canada is a great place to work include:

  • It has a dependable and transparent public finance system that provides greater economic independence.
  • The country has strong financial networks and banking systems
  • Canada has a comparatively lower rate of unemployment than the U.S., particularly among young people.
  • The country provides decent healthcare, paid holidays, and paid leave, including maternal leave and parental leave to workers.

The benefits of working in Canada are many. Let us list some important ones:

Employment opportunities:-

Canada has a very low unemployment rate compared to other developed countries. It is rapidly advancing in modern technology making it an ideal place for careers in software development or information technology.

Fields such as aerospace, engineering, telecommunications, and pharmaceuticals offer plenty of job opportunities. With a valid work permit, your spouse or common-law partner is eligible to work in Canada though they will have to get their own work permit.

Work benefits:-

  • In North America, Canada offers the highest minimum wage which can range from $10.50- $13.00 depending on the province. Companies in Canada offer affordable employee healthcare plans. Apart from this, foreign workers here have access to the highly-subsidized healthcare system where everyone is covered including dependents.
  • When you are eligible, you can earn compensation if you have lost your job and if you are willing to work but do not get any jobs.
  • A person who is pregnant or recently given birth has adopted a child or is caring for a newborn has benefits. New mothers get between 17 and 52 weeks of leave based on their years of employment. Apart from this, one or both parents can get paid leave from the government through Canada’s employment insurance plan.
  •  If you have a chronically ill family member who is at risk of death, Compassionate Care benefits will support you.
  • If one has to be away in order to support such a family member for work.
  • One is eligible for Parents of critically ill children benefits if he has a child who is critically injured or ill.

Employees in Canada are eligible for the following legal benefits:

Employment Insurance (EI):- Both the employee and employer must contribute

Canada Pension Plan (CPP):- Both the employee and employer must contribute

Workplace Insurance coverage:-  The employer will pay for this

Some employers also offer:-

  • Discounted gym memberships.
  • Contests with lucrative prizes.
  • Extended health benefits.
  • Transportation allowances.
  • A work vehicle.
  • Free childcare.
  • Flexible working hours.
  • A cell phone and mobile service plan.
  • Annual holiday parties.
  • Annual financial bonuses.
  • RRSP matching.
  • Health saving plans.
  • Additional educational opportunities.

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