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Office Clerk Jobs in Toronto

Job Details

Post Name Post Office Clerk FT
Company Name Shoppers Drug Mart / Pharmaprix
Expected Salary CAD 20 To CAD 22 Per Hour 
Address Toronto, Ontario, Canada M4C

Job Overview

Office Clerk Jobs in Toronto, Our company is searching for a professional office clerk to oversee all administrative and clerical duties. If you are a detail-oriented professional with proven clerical experience, we want you. In this position, you will play an important part in assuring our company’s daily office operations run smoothly.

Your duties will include answering telephones, distributing mail, recording minutes, and maintaining company files. To succeed in this role, you must be a reliable and self-motivated professional with excellent organizational skills. Our ideal candidate will also be familiar with basic bookkeeping and office administration processes.

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, and keep the customer at the center of everything you do.

SUMMARY:

To provide prompt and superior customer service at the retail postal outlet.

DUTIES & RESPONSIBILITIES:

Customer Service
  • Provides superior and efficient customer service
  • Answers inquiries and resolves customer complaints regarding postal services
  • Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation
  • Maintains a neat and organized postal service area and presents the proper image to the public according to Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
  • Ability to upsell and recommend postal services and promotions to all customers

Loss Prevention

  • Ensures loss prevention systems and procedures are performed according to guidelines
  • Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures
  • Maintains proper security of cash and mail

Operations

  • Assists in maintaining and controlling the inventory of stamps, money orders, registered mail, etc. in compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation •  Maintains and controls the cash register in the department in compliance with policies and procedures

General 

  • Complies with all health and safety regulations
  • Complies with all store policies and procedures
  • Complies with loss prevention policies and procedures and ensures they are executed in the department
  • Perform other duties as required including Cash duties
Industry Private
Education Required Graduate
Schedule Type Full Time
Work Hours 8 Hours 

QUALIFICATIONS

Planning, Judgement, and Decision Making

  • Problem-solving to ensure customer satisfaction
  • Plan work to maximize efficiency and minimize costs
  • Troubleshoot cash and tally differences
  • Experience with registration and postal authorization issues

Experience

  • Customer service oriented
  • Effective verbal and written communication skills
  • Computer literate
  • Register Skills
  • Organized and detailed oriented
  • Efficient time management skills
  • Ability to work in a fast pace environment
  • Ability to work independently and as part of a team
  • Commitment to providing customer service

WORKING CONDITIONS

  • Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

  • Ability to lift up to 50 pounds
  • Ability to climb the ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand.   Benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community.

Associate-Owners in the Shoppers Drug Mart network recognizes Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Interview Questions:

  1. Why Are You Interested In This Role?
  2. What Are The Roles Of An Office Clerk?
  3. What Are The Qualities That An Office Clerk Need To Be Successful?
  4. What Major Challenges Did You Face During Your Last Role? How Did You Manage Them?
  5. Describe Your Daily Routine As An Office Clerk?
  6. Describe Briefly About Your Experience?
  7. What Kind Of Strategies And Mindset Are Required For This Role?
  8. What Is The Biggest Challenge You Foresee In This Job?
  9. How Do You Stay Motivated At Work?
  10. Describe A Time You Failed In This Role And The Lesson You Learnt?
  11. Why Do You Feel You Most Suited For This Role?
  12. Share With Us Your Greatest Achievement
  13. Tell Me About Yourself?
  14. Why Do You Want To Work Here?
  15. What Is Your Biggest Weakness?
  16. Do you Know How To Work With MS Office? (Or Any Other Software)
  17. What Types Of Data Management Systems Have You Used?

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