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Tesla Jobs in Toronto

Job Overview

Jobs in Toronto Kijiji, for Indians, for Experienced, for Filipino, with Salary, Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders.

In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development, and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating, and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners.

You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations. To succeed at Tesla, you must be energetic, highly organized, and hard-working.

You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Post Name Customer Experience Manager
Company Name Tesla
Expected Salary CAD 50000 to CAD 55000 Per Year
Address Toronto, Ontario, Canada M3C 0E4

Responsibility for Tesla Jobs Canada 2022:

  • Business Health.
  • Collaborate with Store Manager for a shared understanding and vision of business needs and strategies.
  • Demonstrate sales leadership by role-playing and having an active selling presence on the floor 70% of the time.
  • Train and develop team on sales and delivery processes.
  • Analyze data and collaborate with Store Manager on business strategies and set goals.
  • Coach and motivate the team to meet assigned sales, delivery, and productivity goals.
  • Ensure the team is fluent in all aspects of product knowledge.
  • Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership – Ability to oversee Delivery Operations during Manager on Duty Shifts.
  • Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location Customer Experience.
  • Responsible for ensuring all employees provide best-in-class customer experience for every customer.
  • Manage customer escalations quickly and effectively.
  • Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission.
  • Demonstrate mastery of presenting, selling, and delivering the entire Tesla ecosystem. Employee Engagement.
  • Recruit, train, and develop employees ensuring all positions are filled in a timely manner.
  • Support, implement and provide follow-up for all training.
  • Continually evaluate the performance of each employee and provide in-the-moment feedback to drive results.
  • Ensure all employees adhere to Tesla policies and procedures.
  • Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively Brand Standards.
  • Ensure facility maintenance and showroom presentation adhere to the brand standard.
  • Control store expenses by continually striving to reduce costs.
  • Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines.

Industry Private
Schedule Type Full Time
Education Required Bachelor’s Degree
Remote No

Skills for Tesla Canada Recruitment 2022:

  • Bachelor’s degree or equivalent work experience.
  • 2+ years of applicable experience with a proven track record to meet or exceeding goals.
  • Self-starting entrepreneur with exceptional management skills and great attention to detail.
  • Ability to prioritize multiple projects and adhere to business-critical deadlines.
  • Excellent written and verbal communication skills.
  • A dedicated and ethical approach to sales and sales operations.
  • Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with.
  • Ability to work evenings and weekends in a retail environment.
  • Ability to relocate as needed.
  • Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history.
  • Ability to obtain appropriate state licensing, where applicable Compensation and Benefits Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc. Full-time Employee Benefits As a full-time Tesla employee, you will receive:
  • Full benefits from day 1 for you and your eligible dependents.
  • Extended Health Insurance (including osteopath, psychologist, and acupuncturist).
  • Vision & Dental Insurance.
  • Company paid Life, AD&D, short-term and long-term disability.
  • Group Registered Retirement Savings Plan (RRSP).
  • Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays.
  • Back-up childcare and employee discounts.

About Company

Tesla, Inc. is an American multinational automotive and clean energy company headquartered in Austin, Texas. Tesla designs and manufactures electric vehicles, battery energy storage from home to grid-scale, solar panels and solar roof tiles, and related products and services.

Tesla’s mission is to accelerate the world’s transition to sustainable energy. Tesla was founded by a group of engineers who wanted to prove that people didn’t need to compromise to drive electric – that electric vehicles can be better, quicker, and more fun to drive than gasoline cars.
 

Interview Question for Customer Experience Manager for Experience Manager Jobs in Tesla Canada:

  1. What makes you want this job?
  2. What’s one of the most crucial requirements for a customer care department to succeed?
  3. Which aspect of working in customer service is the most difficult?
  4. Have you ever experienced subpar customer service? How were you feeling?
  5. How can you keep up with the latest trends and methods in customer service?
  6. Which tools do you think are the most crucial for providing excellent customer service?
  7. What do you consider to be good customer service?
  8. What characterizes a good teammate?
  9. Do customer service and customer support differ from one another?
  10. What was the most recent new skill you acquired?
  11. What is the most difficult customer service situation you have ever encountered?
  12. What makes you think you’re qualified for a managerial position?
  13. Have you ever gotten client feedback on your service? What were their words?
  14. What types of client involvement techniques have you previously employed?
  15. Have you ever had to refuse a request from a valued client or customer?
  16. Have you ever given customer service staff training?
  17. Have you ever broken the law to assist a customer?
  18. Tell me about a time when you made a big contribution to a team.
  19. Do you have any experience using customer management software?
  20. What do you think has made you a successful leader?
  21. How are customer satisfaction levels determined?
  22. Describe your management philosophy and how it relates to our business.
  23. What should you check before employing new employees?
  24. How would you handle a challenging client?
  25. What’s the greatest strategy to assist a client who has gotten in touch with you more than once?
  26. How can a customer be informed when a product has a serious flaw?
  27. What are some approaches to managing a difficult employee?
  28. What aspects ought to you take into account before elevating a team member?
  29. What does “excellent customer service” mean to you?
  30. What are some cost-effective tactics you might use in our company?

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