Jobs in Toronto for Indian
What you will do
Jobs in Toronto for Indian, The position exists to monitor and respond to all incoming alarm signal activities and telephone calls for select customers, dispatching proper authorities and contacting responsible parties according to standard operating procedures.
The Customer Monitoring Center operates 24 hours a day, 365 days a year. This position works 8 or 10-hour shifts and is unionized. Employees must be available to work overnights, early mornings, evenings, weekends, and holidays.
|Post Name||Call Centre Junior Operator|
|Company Name||Johnson Controls|
|Expected Salary||CAD 54000 To CAD 60000 Per Year|
|Address||Toronto, Ontario, Canada L4B 1H1|
How you will do it
- Monitor system for alarm signals and respond to alarms using the information provided in instruction screens
- Monitor alarm and remote access systems, telephones, CCTV camera systems
- Place necessary outgoing calls to verify an alarm, dispatch the appropriate authorities and notify responsible parties
- Properly document all alarm handling procedures within the alarm screens
- Must be able to adhere to standard operating procedures and special instructions
- Receive and process incoming calls from customers regarding security systems/irregular activity/alarms
- Respond to incoming emergency calls for elevators, crisis lines, and incident management lines
- Document incident reports according to customer and department requirements
- Interact with external and internal customers and other agents
- Contribute to the development and growth of a service culture
- Strive to improve something in your area of responsibility every day
- Support and participate in continuous improvement processes
What we look for
- High School Diploma or GED required.
- Flexibility with the schedule.
- At least one year of customer service experience; in a call center environment is preferred.
- Intermediate computer knowledge, able to type a minimum of 25 words per minute.
- Law enforcement, emergency dispatching, or criminal justice background is preferred.
- Ability to work on-site in our Toronto location.
Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates, and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).
If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers
|Education Required||High School Diploma or GED|
|Schedule Type||Full Time|
|Work Hours||8 Hours|
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Persons with disabilities are those that have a long-term or recurring physical, mental, sensory, psychiatric, or learning impairment and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment.
This also includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.
An Aboriginal person is a North American Indian, Métis, or Inuit and/or a Treaty Indian or a Registered Indian and/or member of an Indian Band/First Nation.
Members of visible minorities are persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in color, regardless of birthplace.