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Jobs in Tashkent 2022, Jobs in Uzbekistan

Job Overview

Jobs in Tashkent 2022, Jobs in Uzbekistan, The British Council builds connections, understanding, and trust between people in the UK and other countries through arts and culture, education, and the English language.
 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefits for millions of people all over the world. We help young people to gain the skills, confidence, and connections they are looking for to realize their potential and participate in strong and inclusive communities.
 
We support them to learn English, get a high-quality education, and gain internationally recognized qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
 
These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries.
 
In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. British Council is looking to recruit for “Test Day Delivery Coordinator”, specifications for this role are:

Role Purpose

The purpose of this role is to coordinate effective and efficient delivery of Exams within a location as well as post-exams processing. This role will be the point of contact for Venues/Venue Supervisors on the day and will support the management of Venue Staff and Examiner engagement, relationship and performance.
 
The role will coordinate and escalate where required, risks or issue resolution, including coordination of customer communication directly or through customer services. This role will manage the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in the country/location.
 
This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR). This role includes managing the CMR, Logistics, and quality of all materials to run Test Day including stationery, uniforms, banners, and IT equipment. The role is also responsible for ensuring timely scanning and submitting of exam papers to meet requirements for marking as well as for processing inquiries on results.
 
The purpose of this role is to coordinate effective and efficient delivery of Exams within a location as well as post-exams processing. This role will be the point of contact for Venues/Venue Supervisors on the day and will support the management of Venue Staff and Examiner engagement, relationship and performance.
 
The role will coordinate and escalate where required, risks or issue resolution, including coordination of customer communication directly or through customer services. This role will manage the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in the country/location.
 
This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR). This role includes managing the CMR, Logistics, and quality of all materials to run Test Day including stationery, uniforms, banners, and IT equipment.
 
The role is also responsible for ensuring timely scanning and submitting of exam papers to meet requirements for marking as well as for processing inquiries on results.
Post Name Test Day Delivery Coordinator
Company Name British Council
Expected Salary UZS 501000 To  UZS 601000 Per Month
Address Toshkent, Uzbekistan 100084

Main Accountabilities

Product Service Delivery

  • Coordinates the related planning and delivery functions in preparation for Test Day in line with BC processes
  • Supports the selection of suitable venues by viewing venues identified by the Operations Planning function
  • Oversees the handling of confidential materials and the management of the CMR to ensure British Council standards are met
  • Leads on the reconciliation of stock both received and retained post-Test Day Escalates any discrepancies.
  • Plans for the Test Day by ensuring sufficient resources and their distribution to venues as per requirements (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners and CICO devices)
  • Ensures the proper procedures and documentation is adhered to when handing over exam materials to courier or Venue Staff (VS).
  • Arranges transport and ensures safe delivery of confidential materials and resources required on test day to the exam venue
  • Ensures proper script tracking, packing, and return OR scanning, storing, and shredding.
  • Ensures all exam results are input into the Examining Board platforms as per Board requirements.
  • Ensures all exam scripts are scanned and /or delivered to Examining Boards.
  • Ensures results, TRFs, and certificates are produced and issued.
  • Ensures Enquiries into Results are processed with Examining Board. ▪ Conducts checks on processes, customer journey, and test delivery quality, including Venue Audits and Venue staff Monitoring
  • Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
  • Supports continuous improvement in efficiency/cost-effectiveness/quality of service delivery/systems in the team.

Customer service

  • Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process.
  • Ensures complex customer operational complaints are escalated to the Exams Country Operations Manager.
  • Recognizes and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

Relationship & stakeholder management 

  • Receives instructions and requests from cluster operations teams and Operations managers and plans to ensure that work is carried out efficiently and effectively.
  • Develops good working relationships with appropriate colleagues to facilitate effective and efficient service delivery.
Industry Private
Education Required High School Diploma
Schedule Type Full Time
Work Hours 8 Hours

Risk & compliance

  • Ensures adherence to CMR standards and management
  • Carries out frequent random checks on Test Day to proactively prevent issues from arising.
  • Provides support and reporting for audits and performance reviews.
  • Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
  • Creates awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam-related materials, and provides feedback if behavioral gaps are observed.
  • Uses standardized processes with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

Analysis & reporting

  • Using standard procedures and templates, regularly records, analyses, and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs.

Commercial & resource management

  • Where relevant manage courier SLA/performance standards. Builds relationships with the courier service providers in the country to ensure the quality of services.
  • Uses standardized systems and processes to plan and coordinate effective, timely, and cost-effective logistical support to enable the delivery of high-quality services.
  • Operates and runs regular reports on a range of standard, corporate financial processes and procedures to enable effective budget and resource management – e.g. purchase order system, and procurement processes.

Leadership & management

  • Prioritizes own work activities, which span across a range of different work streams.
  • Likely to manage the day-to-day performance of a small team, to ensure high-quality service delivery is maintained at all times.
  • Tasks and coordinates others (e.g. third-party suppliers, external partners, and internal colleagues) to complete activities in accordance with agreed service delivery/ contractual/ project milestones or requirements (e.g. cost schedules, time deadlines, etc.).
  • Plans and prioritizes operational activities and supports team knowledge and skills development towards effective delivery of services.
  • Coaches and guides towards team performance of the country operations team, working with country leadership to address skills or motivation gaps as it arises.

Test Day Support

  • Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover.

REQUIREMENTS:

  • Right to work in Uzbekistan
  • Fluent in written and spoken Russian and English
  • Relevant university degree or equivalent experience
  • Planning and organizing experience preferably for a large number of staff and/or outsourced service provider coordination.
  • Working in a challenging environment operating against very tight deadlines
  • Experience in managing a small team
  • Experience in working in a high volume, busy operational environment, delivering to standard, and managing confidential materials

ADDITIONAL INFORMATION:

  • British Council Behaviours
  • British Council Core Skills

Equality, Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity, and inclusion across everything we do. We support all staff to make sure their behavior is consistent with this commitment. 
 
We want to address underrepresentation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status.
 
We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people, and adults who we work with.
 
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment, and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
 
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, and identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. Please note: Applications to this role can only be considered when made through the Apply section of our careers website.
 
Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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