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Associate, Claim Recovery

Job Details

Post NameAssociate, Claim Recovery
Employment TypeFull Time
Working Hours8 Hour
LocationSingapore, Singapore 048659
Min. SalarySGD 5000
Max. SalarySGD 6000 Per month

Job Description

At Great Eastern, Claims are not just about processing, it fulfills an important role in providing the best customer experience to our policyholders.

Health insurance is a major focus for the organization and in this role, you will formulate strategies and drive initiatives to improve Third Party Claims Recovery rate to support the individual health insurance business.

You will also coordinate, investigate, and recover claims by pursuing the responsible third party and assist in providing service to policyholders/customers through subrogation efforts.

Our goal is to identify and employ confident, self-starting, highly motivated individuals who display high energy and intelligence to achieve our departmental financial objectives.

As a member of the Health Claim Services Department, you will put your investigative and analytic skills to work; communicating with policyholders, medical professionals, hospitals, and others to gather the critical information necessary for the prompt, fair and equitable resolution of different types of claims recovery.

The Job

  • Demonstrate technical proficiency in resolving recovery of claims and ensure that the recovery target is met
  • Engage and communicate with our policyholders to gather information and assist them in claim submission to a third party
  • Investigates and identify third parties, determine liability, and use all available resources to maximize the recovery
  • Notify the third party and/or third-party insurance carrier of our subrogation and right of recovery. Make appropriate referrals to legal counsel to initiate litigation or intervene when appropriate;
  • Post Action Plan outlining the course of action to bring the subrogation claim to resolution with target dates. Ensure the claim file has all documents to support subrogation recovery efforts. Manage a timely diary and follow-up system on case assignments. Create a recovery log with an estimation of the dollars expected to recover
  • Use sound communication skills to successfully negotiate recoveries with third parties
  • Update files and provide comprehensive reports as required. Adhere to instructions in recovery efforts, status updates, and notification of final disposition
  • Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
  • Maintains awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.
  • Highlights any potential concerns /risks and proactively share best risk management practices.
  • Any other ad-hoc assignments/projects assigned by the supervisor.

Our Requirements

  • Good verbal and written communication skills
  • Team player as well as capable of individual performance;
  • Excellent organizational and time management skills;
  • Good interpersonal, analytical, and negotiation abilities are required;
  • Knowledge of life insurance policy coverage, statutes, regulations, and subrogation processing is a plus;
  • High level of integrity, takes accountability for work and good attitude over teamwork; and
  • Takes initiative to improve the current state of things and is adaptable to embrace new changes.
  • High level of integrity, takes accountability for work, and good attitude over teamwork.
  • Takes initiative to improve the current state of things and is adaptable to embrace new changes.

About Great Eastern

Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work.

As champions of Integrity, Initiative, and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviors associated with each value, upholding our promise to our customers – to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviors, as these are the key traits that we expect from our employees as they develop their careers with us.

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