Jobs In Malaysia For Foreigners With Visa Sponsorship

Guest Services Center Agent

Job Details

Post NameGuest Services Center Agent
Company NameMandarin Oriental Hotel Group
IndustryPrivate
Employment TypeFull Time
Working Hours8 Hour
LocationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 43200
Min. SalaryMYR 2000
Max. SalaryMYR 2500 Per Month
QualificationDiploma or Certificate in Hospitality Management

Job Description

The Guest Services Center Agent will report to the Guest Services Center Manager and forms part of the Front Office team who collectively delivers exceptional guest experiences.

The Role of the Guest Services Center Agent

  • Handling manual and technical of the PABX switchboard by providing efficient service to guests through telephone calls.
  • Answer the telephone with utmost clarity and offer assistance to callers
  • Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changed which might occur
  • Handle morning wake-up calls as requested
  • Control the paging and guests “Do Not Disturb” panels
  • All messages are to be relayed accurately and promptly to guests or colleagues
  • Monitoring the in-house music, movie, and television system
  • Follow proper procedures for handling matters of emergency
  • Report immediately to the superior and malfunction or breakdown of the switchboard
  • Provide service and information regarding hotel facilities to guests and outside calls
  • Be well-informed concerning all events, which take place in the hotel
  • Have hands-on information relating to Mandarin Oriental Hotel Group i.e. telephone numbers of other properties, names of personnel, etc.
  • Maintain “Privacy of Communication” while on duty
  • Be punctual at all times and adhere to general hotel rules strictly
  • Carry out the duties assigned by the Telecommunications Manager and Supervisor
  • Perform any other reasonable duties as required by the department head from time to time

Preferred Qualifications And Skills

  • Diploma or Certificate in Hospitality Management from leading hotel schools
  • Experience in a similar capacity in the Reservations department of a hotel or as a Telemarketing Officer/Executive
  • Strong computer skills and experience with Telephone Console, Winsuite (FCS), and Property Management System (PMS) are preferred
  • Able to work independently with minimum supervision
  • Pleasant with a positive attitude
  • Willing to work shift duties

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