You are currently viewing Jobs in Maharashtra for Graduates Freshers in Banks

Job Details:

Post Name Onboarding Officer-Video KYC
Company Name Kotak Mahindra
Industry Bank
Education Required Graduate 

Full Job Description

Job Role:

  • Video call customers to complete the Full KYC
  • Verify the details submitted by the customer while opening the account and Documents submitted are matching
  • Ensure VKYC is completed by the Right Party only
  • Should maintain a good relationship with the customer throughout the KYC process.
  • Cross-sell other banking products.
  • Give complete and correct information on all the products pitched to the customer
  • Take callbacks in case the customer is busy and ensure the follow-up is done on time
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Meet targets on conversion and Cross selling as defined from time to time.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirements:

  • Graduate with decent English communication.
  • Candidates with fluency in local languages will be an added advantage (Telegu, Kannada, Tamil, Malayalam, Marathi & Gujarati)
  • The candidate should have a pleasing personality and should be presentable.
  • Male Candidates should be well groomed with no visible tattoos, piercing, fancy hair color, Formal attire which should be clean and well ironed, tie, etc.
  • Female Candidates should be well groomed, decently dressed, have no Tattoos/ Inks, have no fancy hair color (Streaks), and light makeover.
  • Should be dedicated and display integrity.
  • Willingness to learn with an attitude of continuous improvement.
  • Willing to work in rotating shifts

Schedule Type: Full Time

Salary: INR 30000 To INR  35000 Per Month

Location: Thane, Maharashtra, India 400602

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