Jobs in London with Visa Sponsorship, Hotel Jobs in London With Visa Sponsorship

Job Description

Jobs in London with Visa Sponsorship, Hotel Jobs in London With Visa Sponsorship, Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open in the UK and is close to all that London has to offer, whether it be musicals, Royal Parks, or world-famous landmarks.

Find us overlooking Hyde Park, within half a mile of Green Park and Buckingham Palace, and only one tube stop from Big Ben and the London Eye. Soaring high above the city streets, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Penthouse Suite, there is something for all.

The 28th-floor restaurant, Galvin at Windows, offers fine dining and views spanning London. On the same floor, 10 Degrees Sky Bar serves expertly crafted mixology.

The ground level is home to Podium Restaurant and bar, where breakfast, lunch, dinner, and award-winning afternoon tea are served.

There is also a Champagne bar – CC Bar, and in the basement, Trader Vic’s – London’s only Polynesian-themed restaurant and bar. The hotel is also home to Wyld by Nature; an eco-friendly nightclub with sustainability at its core.

Furthermore, the first floor is currently undergoing renovation and is due to complete in April 2022. This includes the iconic Grand Ballroom, Wellington & Harvest Ballroom, and the Executive Lounge.

Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognized as a “Great Place to Work.”

This is not just a job. We offer you an exceptional career alongside a path to self-discovery and growth.

Post Name Reception Manager
Company Name Hilton
Expected Salary GBP 28000 Per Year
Address London, England, United Kingdom EC3N 4AF

Benefits

  • Working for the UK’s #1 Great Places to Work in Hospitality
  • Salary: service charge + any overtime is hourly paid
  • Personal Development: programs at all levels to support your career
  • Grow your career whilst having fun
  • Travel and food discounts with Hilton and Galvin Group of Restaurants
  • Holiday: 28 days including bank holidays (increasing yearly to max 33)
  • Pension scheme discounted dental and health cover
  • High street discounts: with Perks at Work
  • Meals on duty
  • Company supplied uniform

Reception Manager

A Reception Manager at the iconic London Hilton on Park Lane will work from the reception desk and oversee the day-to-day operation.

This will include ensuring all Team Members are prepared and well-informed to deliver our Guests an exceptional experience and that we exceed every guest and team member’s expectation.

A Reception Manager reports to the Assistant Front Office Manager and is directly responsible for the smooth operation of the front desk throughout and ensures all arrivals, departures, and queries are organized and executed in a timely manner.

We are specifically looking for someone that will on day to day basis do the following tasks along with any other projects or requirements of the hotel operations:

  • Oversee the entire Front Office operation to maintain high standards
  • Ensure regular and VIP Guests are recognized and that we operate a mindset of excellence both towards our guests and our fellow colleagues.
  • Ensure the team maximizes room occupancy at the best rates and use top-class up-selling techniques to promote hotel services and facilities
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Mentor staff and support by guiding them to excellent performance levels and stepping in if that’s not possible following company guidelines.
  • Monitor staffing levels to meet cover business demands
  • Assist with other departments, as necessary
  • Act as a Duty Manager of the hotel and occasionally cover Night Manager shifts.
  • Demonstrate positive leadership characteristics to inspire Team Members to exceed standards.
  • Ensure all equipment at the front desk is maintained and in proper order for the team to deliver excellent customer service.
Industry Private
Schedule Type Full Time
Education Required Graduate
Work Hours 8 Hours 

What are we looking for?

  • At least 12 months of previous supervisory experience in the Front Office in a similar caliber hotel or 24 months in a smaller operation.
  • Great can-do attitude with great communication skills
  • Committed to and taking personal responsibility for delivering an exceptional level of customer service
  • Flexibility to respond to a variety of work situations
  • Excellence grooming standards
  • A high level of IT proficiency, and experience using OnQ would be very useful in the role.
  • Experience in managing people and developing people

ELIGIBILITY

  • In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
  • Documentation is required at the interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

Interview Questions

  1. Are you comfortable managing a team of people?
  2. What are some of your past experiences in customer service?
  3. How would you handle a situation where multiple employees are arguing in the front office?
  4. What is your process for handling employee complaints and concerns?
  5. Provide an example of a time when you went above and beyond to help a customer or client.
  6. If a visitor was looking for someone in the building and you knew where they were, would you let them know or direct them to the front desk?
  7. What would you do if you suspected one of your employees was stealing from the company?
  8. How well do you handle stress and pressure?
  9. Do you have any experience managing budgets or overseeing expenditures?
  10. When is it appropriate to let visitors into the building?
  11. We want to improve our customer service. What would you do to implement improvements?
  12. Describe your experience using common business software.
  13. What makes you qualified for this position?
  14. Which industries do you have the most experience working in?
  15. What do you think is the most important trait for a front office manager to have?
  16. How often do you think employees should be evaluated?

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