Jobs In Dubai For Degree Holders Freshers

Program Manager Jobs in Dubai for Filipino

Job Details

Post NameProgram Manager
Company NameManzil Health Care Services
IndustryPrivate
Employment TypeFull Time
Working Hours8 Hour
LocationDubai, Dubai, United Arab Emirates 00000
Min. SalaryAED 18000 to
Max. SalaryAED 20000 Per Month
QualificationDegree in Nursing, Pharmacy, or Allied Healthcare Profession

Job Description

Jobs In Dubai For Degree Holders Freshers, We are looking for a project manager to be responsible for organizing programs and activities for our organization. You will be tasked with developing programs to support the organization’s strategic direction, as well as creating and managing long-term goals.

You will also be in charge of developing budgets and operating plans for programs and writing program funding proposals.

Job Responsibilities

  • Ensure short and long-term strategy, integration, and coordination of Care Coach programs.
  • Design, implement, monitor, and manage Care Coach programs based upon diverse patient needs and coordination of it as part of the broader program.
  • Suggest optimization of Care Coach programs and insights for further solutions to be created to support patients while integrated into the patient support programs.
  • In collaboration with Line Manger: propose development training plan for the customer-facing team, propose training related to patient care coaching program, act as lead – solving problems related to individual patient support issues.
  • Act as a qualified resource for team members, answering questions and troubleshooting situations of various complexities regarding referral processing, financial assistance, and handling of patient inquiries and other queries.
  • Provide oversight and direction with regard to day-to-day operations, including monitoring call queue volume, home visits, and workload to ensure objectives are achieved.
  • Discuss with the Line Manager if staffing adjustments are needed to maintain service level goals.
  • Generate relevant reports on a regular basis as deemed necessary by the department.
  • Secure backup support, as needed,  for Care Coached with inbound/outbound calls during peak volume periods in an effort to reduce call overflow (if applicable).
  • Work cross-functionally to identify and share opportunities for process and productivity improvement and to troubleshoot and/or resolve situations, taking ownership as needed.
  • Provide support to the team, as applicable, in quality monitoring and identifying, reporting, and coaching quality issues.
  • Ensure Care Coaches’ full compliance with policies and procedures.
  • Monitor AE reporting and communicate with PV ASR (Affiliate Safety Representative) to ensure that:
    • AE is reported promptly to ASR as per local pharmacovigilance  SOPs, in case they happen.
    • Consolidated data from all Care Coaches and send monthly reports to ASR for reconciliation purposes.
    • When sending reports to the PV team ensure patient information is not disclosed.
  • Integrate aggregate data, on patient adherence, to the Line Manager on a monthly basis or as needed.
  • Ensure patient data privacy is 100% protected and confidential information is not disclosed in any circumstances.
  • Ensure continuous patient education, motivation, and support is provided.

Requirements

  • Degree in Nursing, Pharmacy, or Allied Healthcare Profession.
  • Minimum three (3) years experience in the patient support program and managerial level.
  • Preferably bilingual.
  • A driving license is essential.
  • Flexible to handle roles across UAE (physically) & GCC country (remotely).
  • Excellent communicator and strong influencing skills.
  • High sense of integrity and confidentiality.
  • Proficiency with Microsoft Office suite.
  • Proven leadership and coaching skills. 
  • Demonstrated ability to lead and participate within a team, manage multiple priorities and meet associated timelines while maintaining accuracy.
  • Must maintain a positive service image at all times even when dealing with challenging issues and unsatisfied customers.
  • Proven organizational and problem-solving skills, elevating to management when appropriate.
  • Understanding of patient experience in different therapeutic areas.
  • Excellent communication and interpersonal skills, including situations of conflict resolution, problem-solving, and crisis management.
  • Active listening.
  • Strong managerial/counseling skills.
  • Exhibits a high level of flexibility when facing changes in the work environment.
  • Good decision-making skills.
  • Attention to detail.
  • Ability to prioritize and handle multiple tasks.
  • Ability in working according to global standards.
  • Ability to preserve the confidentiality of patients’ data.
  • Good scientific reporting skills and documentation.

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