Jobs in Canada Visa Sponsorship 2022-2023

Job Posting

Post NameJobs in Canada Visa Sponsorship
Company NameAccor
IndustryPrivate
Employment TypeFull Time
Working Hours8 Hour
LocationToronto, ON, Canada M2N 6L3
Min. SalaryCAD 59000
Max. SalaryCAD 65000 Per Year
QualificationDegree or Diploma in Hospitality

Jobs in Canada Visa Sponsorship

What Is In It For You

  • Employee Assistance Program (EAP)
  • Extended Healthcare Plan Coverage
  • Opportunity to develop your talent and grow within the Company and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

  • Reporting to the Director of Fairmont Gold, you will;
  • Actively participate in guest recognition initiatives; proactively seeking to understand guest preferences in order to execute high levels of personalized service at all times.
  • Support the execution of pre-arrival preparations, front desk and concierge services, and lounge operational support as needed in accordance with standards of performance.
  • Act as a personal liaison for all guests, taking personal ownership of their requests and following up accordingly.
  • Assist with executing room reservation-related processes inclusive of handling, creating, amending, confirming, and canceling reservations in accordance with room reservation standards of performance.
  • Support with the execution of all food & beverage processes as needed, adhering to applicable standards of performance and sanitation codes.
  • Work cohesively in collaboration with the Concierge, Royal Service, Room Reservations, Guest Reception, Housekeeping, In Room Dining, and Guest Services teams to ensure a smooth and opportunity-free experience for all guests.
  • Take personal ownership of Fairmont Gold Guest Floors: conduct personal reviews of public areas and back-of-house areas including Guest Reception, Lounge, Elevator Foyers, and Guest Corridors to ensure they are in a clean, organized, and in compliance with established standards, initiating and coordinating any corrective action immediately.
  • Ensure a warm and genuine service experience from arrival to departure for all patrons and guests, personally welcoming and engaging residents as appropriate.
  • Comply with pre-established company and departmental rules and regulations at the Hotel.
  • Maintain a professional, neat, and well-groomed appearance adhering to Hotel grooming standards.
  • Coordinate guest requests with hotel-approved vendors in accordance with departmental standards, including, but not limited to: room accommodations, airline reservations, transportation services including limousine/bus/train, car rentals, charter flights/rentals, babysitting services, banking/financial services, business center services including scanning/fax/copy, mailing, delivery and messenger services, nightlife activities, shopping, sightseeing tours, etc.
  • Maintain complete knowledge of all Hotel features/services, hours of operation, all Hotel food and beverage concepts including menu price range, dress code/ambiance, guest room accommodations, layout, amenities, packages and promotions, daily house statistics including VIP guests, scheduled significant events, area events/attractions, and holiday schedules.
  • Ensure that the Fairmont Gold Lounge is attended at all times during operating hours.
  • Promote the safety and security of hotel patrons/guests and premises by ensuring private information remains confidential, luggage is held/stored securely at all times, as well that access is only provided to floors/rooms to authorized individuals.
  • Confer recognition of guests by gathering preference information and developing personal knowledge thereof, encouraging feedback and assisting with any special requests guests may have, disseminating pertinent information to necessary departments, and documenting information ascertained in the guest profiles.
  • Participate in the daily shift briefing process for incoming colleagues and handle de-brief between shifts, ensuring all colleagues on shift are familiar with VIP residents in-house/arriving/departing, any significant events on property, and any other pertinent information.
  • Manage projects and perform any other reasonable duties as required by Fairmont Gold Management.
  • Occasionally assist the Lobby Concierge department in servicing guests during high volume periods as needed.
  • Assist in the oversight and direction of Fairmont Gold Lounge Attendants.
  • Strict adherence and knowledge of Accor’s ALLSAFE program

Skills

  • Excellent verbal and written communication skills in the English language are required, and multi-lingual preferred.
  • Minimum one year experience in Guest Reception or a similar position in a luxury setting.
  • Sufficient knowledge of local attractions, services, and suppliers/vendors is required.
  • Active membership in Les Clefs d’Or is an asset.
  • A degree or Diploma in Hospitality Management is an asset.
  • Ability to multi-task maintain a high level of service during peak periods, prioritize tasks, and consistently follow through.
  • Computer proficiency is not limited to Microsoft Office Suite.
  • Must be able to stand/walk throughout the shift, push, pull, bend, twist, and stoop on occasion.
  • Valid Smart Serve certification is required.

Your Team And Working Environment

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, a library, an extensive bakery, a radio station, and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

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