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Mexico Jobs, Employment in Work From Home

Job Details:

Post Name Design Researcher
Company Name Microsoft
Expected Salary MXN 29000 To MXN 35000 Per Month
Address Mexico ( Work From Home)

Job Overview

Are you looking for a new strategic job experience with a unique and spirited team converging strategy, design, and research with a focus on the emerging field of customer experience? If so, you may want to join the CX Center of Excellence team!

How we are different from other research and design teams:

  • We are strategic more than tactical and work primarily on large-scale end-to-end experiences. This means we have more interaction with executives
  • We do not work on any one product; we have many focus areas around cloud, support, and employee experiences
  • We operate within a horizontal team format, where we lead with influence to cultivate key partnerships across organizations within Microsoft
  • Most of our work is with enterprise (B2B) experiences, less consumer
  • Much of our work is fast-paced, agile, and iterative

We could be the right team for you if you are looking for a team with:

  • An inclusive and collaborative environment, encouraging diverse team perspectives
  • A culture of thought leadership, shepherding customer-centricity at the team’s core
  • Authenticity, empathy, and a growth mindset — we are truly better together
  • Agency and creative freedom to generate energy with stakeholders through dynamic storytelling and visually appealing artifacts
  • The ability to create clarity amidst ambiguous and complex customer challenges
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization are responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
 
This newly expanded organization reflects Microsoft’s ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
 
The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities for Jobs in Mexico for Foreigners:

  • Effective communicator and storyteller that can communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed NorthStar future state experiences
  • Build connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scale
  • Driving foundational research strategy for the team while partnering with stakeholders to define moments of truth
  • Ability to clearly and succinctly present possible solutions outside of the designated design space
  • Reviewing and validating work with peers, stakeholders, and customers to maintain open communication
  • Ability to see things from various altitudes and communicate holistic solutions
  • Demonstrated experience with a wide variety of research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.)
  • Hands-on experience designing, planning, and facilitating remote workshops and interviews, field research, international research, and survey design
  • Expertise in Customer Experience Design and Design Thinking
  • Producing discussion guides, personas, customer journeys maps, and service blueprints
  • Leveraging measurements, data, and research to prioritize the requirements and framework for the broader team

Qualifications for Jobs in Mexico for English Speakers:

  • 3+ years of Experience in transforming experiences
  • 3+ years of Designing, planning, and facilitating live and virtual Design Thinking workshops
  • 3+ years in user experience research, design research, product research, or the equivalent with strong theoretical and practical knowledge
  • Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Sociology, Anthropology, HCI, Interaction Design, Communication Design, Market Research, User Experience Design, Behavioral Science, Social Sciences, or related field
    • OR Bachelor’s Degree AND 2+ years of Customer/User Experience Research experience
    • OR Master’s Degree AND 1+ years of Customer/User Experience Research experience
    • OR Doctorate Degree
    • OR equivalent experience

Preferred Qualifications for Jobs in Mexico for Indian:

  • Design Thinking Certification from an accredited institution. (e.g.: IDEO, IBM, Stanford, Luna, Forrester, and a variety of university programs)
  • 3+ years working on experiences that include extensive digital solutions (omni-channel, self-service, AI bots, etc.)
  • 1+ years conducting 1:1 research interviews
  • 1+ years of relevant domain experience within the technology sector
  • 1+ years experience in research methods impacting both product direction and detailed experience design.
  • Master or Ph.D. degree in Psychology, Human Factors, HCI, Interaction Design, Communication Design, Architecture, or equivalent experience
  • Experience working in an Agile and/or fast-paced environment
  • Experience with a broad range of research methodologies (qualitative and quantitative techniques)
  • High comfort level with ambiguity
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
 
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

The benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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