Urgent Job Hiring In Manila Without Experience

ISS | Institutional Shareholder Services

Desktop Technical Services Intern

Job Description

The Desktop Technical Services Intern is a contributor to ISS’s global customer support organization. The position is a component to delivering high-quality services to our internal client and joins our IT team providing in-house technical PC hardware and software support.

A successful Technical Services team member is people-orientated and enjoys the challenge of resolving functional/technical questions and/or issues in a timely manner through in-person interactions, on the phone, chat vehicles, and remote connections. Solid technical expertise, willingness to learn, and excellent customer care skills are essential for this role.

Key Responsibilities

  • Serve as the “Face of IT” to the customer community, providing a positive experience and reflecting a positive image of IT overall.
  • Hands-on experience building, configuring, and supporting PCs and laptops as well as loading software, and conducting audits for unlicensed software.
  • Experience troubleshooting hardware issues and replacing the hardware on both desktop and laptop PCs.
  • Independently install, configure and support ongoing usability of desktop computers, peripheral equipment, and software.
  • Experience installing software, patches, and updates on Desktops, Laptops, and Servers.
  • Experience troubleshooting a basic network, software, and printing problems.
  • Excellent communicator with business users, team members, and Service desk team members regarding the status of activities.
  • Accept user calls, submitted tickets manage work queues, and respond to work queues for the majority of the work day.
  • Tracks and maintains hardware inventory including the need to dispose of or procure new hardware.
  • Works with procurement staff to purchase hardware and software.
  • A+ Certification, a plus
  • Maintain ongoing communication with customers, keeping them up-to-date with the progress of their tickets. Serve as a liaison between other support teams and the customer as required.
  • Other duties as assigned.

Desired Experience And Qualification

  • Experience in building, installing, and configuring PCs.
  • Knowledge of structured Service Desk functions and operations under the ITIL framework
  • Excellent written and verbal communication skills, telephone manners, and a friendly disposition.
  • Show initiative when attempting to resolve incidents and requests to provide the best service possible.
  • Ability to learn new concepts and business processes rapidly with the enthusiasm to deliver high-quality service.
  • Able to remain calm and focused in a highly pressurized and time-orientated environment
  • Ability to coordinate & prioritize effectively & efficiently
  • A+ certification

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