Technology Service Analyst, AVP

Deutsche Bank

Position Overview

Job Title: Technology Service Analyst, AVP

Location: Mumbai, India

Role Description

  • Team to liaise with business/users on all issues and requirements and carry out 1st level of analysis on the requirements/issues along with L2 support teams (TDI teams)
  • Carry out testing of all system product functionalities and revert to users with feasibility and applicability and take it forward till implementation
  • Manage all system parameters and backend update requests for users as per the process
  • Provide support to L2 teams for eod, month end, quarter end, and yearend activities
  • Application ownership (BISO-Business information security owner) and ID management-related activities for all IPB applications
  • Service request/Complaint and query management across IPB India applications with support from Agile teams and L2 support teams
  • Vendor management and audit management
  • Support adhoc DR and TRC projects with thorough testing

What We’ll Offer You

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

  • Best-in-class leave policy
  • Gender-neutral parental leaves
  • 100% reimbursement under child care assistance benefit (gender neutral)
  • Flexible working arrangements
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term Life Insurance
  • Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

  • SPOC for all user queries, issues, and system requirements
  • 1st level of analysis with support from L2 and vendor teams
  • Ensure the stability of the application by ensuring the RCA for every incident.
  • Support and implement new product functionalities (without any script changes) as required by the Business.
  • Periodic MIS presentation for the senior management at regular intervals
  • Application ownership for all parameters, activities, DR, supporting internal and external audits

Your Skills And Experience

Finacle core banking SME with an experience of 10-12 years. Should have worked in L1 / L2 support teams in Retail applications such as Finacle, Oracle Wealth, Nucleus Loan origination system, Finacle online banking, and Mobile banking app. Good understanding of Finacle application and functions pertaining to Liabilities and Assets

How We’ll Support You

  • Training and development to help you excel in your career
  • Flexible working to assist you to balance your personal priorities
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid the progression
  • A range of flexible benefits that you can tailor to suit your needs

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