Receptionist Jobs in Bahrain for Indians

Four Seasons Hotels and Resorts

Spa Receptionist

Job Functions

  • Greet all guests who enter the Spa in a warm and welcoming manner using the guest name when known.
  • Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to the Manager for further follow-up.
  • Stays informed of events in the resort and intuitively recommends and effectively upsells resort facilities in a personalized manner.
  • Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures.
  • Always perform the quality checks by asking for guest’s feedback after their Spa experience.
  • Perform other tasks or projects as assigned by hotel management.
  • Handle guest complaints if possible by taking ownership and notifying spa management immediately.
  • Follows impeccable telephone etiquette.
  • Ensures the work area is ready for service; assists in supplies requisitions according to established procedures.
  • Possesses a high degree of product knowledge for both treatments and retail and relevant technical skills.
  • Updates guest profiles, preferences, and appointments in Book for Time accurately.

Requirements

  • 1-2 years of experience in a luxury hotel or spa setting.
  • Computer literate.
  • Candidate must be guest focused and have excellent presentation skills
  • English language / reading writing & speaking are mandatory.
  • Dynamic adaptability and flexibility to the needs of the hospitality industry work schedule.
  • Experience of maintaining the highest level of service in high-pressure situations.

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