Matchday Steward

  • Freelance
  • Anywhere

Birmingham City Football Club

To take an active role to ensure, as far as reasonably practicable, the provision of reasonable care, safety, security, and customer service to everyone attending Birmingham City F.C matches at St Andrew’s, in accordance with the General Safety Certificate terms and conditions and the Club Spectator Safety Policy. This includes the safety and security of match day officials and players and those attending on a match day.


  • Will report directly to the Steward Supervisor in charge of the area to which the Safety Steward is allocated for duty.
  • Will observe the highest standards of Health & Safety and not do anything to prejudice the health and safety of himself/herself or any Club employee or visitor.
  • Will attend the Stadium at given dates and times as directed by the Match Day Operations Manager.
  • Maintain a smart appearance and abide by the Club’s dress code, wear the issue personal protective clothing, and be in possession of the Club Steward Safety Handbook.
  • Will attend pre- and post-match briefing/debriefing sessions and ensure all information is understood.
  • Will be responsible for the safety, security, comfort, and service to spectators within their designated area of duty and in so doing enforce, when necessary, the Ground Regulations.
  • Assist in relevant area searches to identify any Stadium defect or anything likely to cause injury or harm to spectators and advise their Steward Supervisor of the result.

Safety Stewards must take their duties seriously – never be complacent and remember that the safety of spectators is paramount. Safety Stewards are paid to carry out a specific duty and are not employed to watch the event.

Safety Stewards will be always courteous to spectators and direct them to their allotted seats, keeping gangways, entrances and emergency exits clear at all times.

Safety Stewards are expected to always maintain constant vigilance whilst on duty for anything likely to prejudice spectator safety and notify a Supervisor or the Control Room of any such incident as per your training.

Person Specification


Essential Requirements

  • Level 2 NVQ in Spectator Safety

Personal Requirements

  • Must adhere to the highest standards of health and safety in the course of the role.
  • Willing to learn and ability to interact positively with colleagues and supporters.
  • Self-motivated.
  • Flexible.
  • Willing to work as part of a team.
  • Must be trustworthy and reliable.
  • A strong work ethic.

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