Africa AI
Team Lead
Job Description
We’re hiring a Team Lead 1 to join our growing team! Our ideal candidate has incredible attention to detail and can wear multiple hats. You will play a critical role in helping our delivery team ace pilots and get new business.
Key Responsibilities:
- Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner.
- Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPIs, performance targets, and standards are achieved in accordance with the business plan.
- Monitor and report progress on performance, provide feedback, and take appropriate corrective action. Ensure that personal targets and deadlines are met.
- Provide support and assistance for team members to assist in the development of their skills and knowledge and identify campaign training requirements.
- Provide regular coaching and training on new and existing products and changes to any processes.
- Conduct regular quality assessments and coaching; offer constructive feedback, which will include QA feedback sessions, and continuously develop quality.
- Prepare daily individual performance activity reports, incident logs, and shift planners to ensure that the statistics are well interpreted to meet the required business standards.
- Provide the team with appropriate communication and gain feedback through regular team meetings.
- To motivate the team to provide a first-class service to all our clients whilst ensuring business targets are met.
- Work closely with the other Team Leaders to ensure that queries across all areas of the business are handled.
- Recognize & celebrate team & individual accomplishments & exceptional performance
- Carry out any other ad hoc duties as may be requested, from time to time, by the immediate Manager
- The Team Leader shall keep the Project Manager/Management informed of schedules, priorities, accomplishments & ongoing issues, and participate in achieving resolutions to identified issues.
- Drive the AAI culture and values within the team.
- Promote teamwork, optimize and maximize personal and team potential and encourage staff development.
- Manage a minimum of 15 taskers
- Manage taskers in low-level complexity projects
Minimum Qualifications:
- A degree or diploma in a business-related field.
- Two years of work experience in a contact center environment/data labeling environment.
- Minimum 1 year of experience in a Team leader position in a busy contact center/data labeling site.
Preferred Qualifications:
- Able to handle, and prioritize, multiple projects simultaneously
- IT literacy in Excel, Access, Word, and PowerPoint
- Knowledge of English and Swahili
- Fluent in English (written and verbal) and Swahili
- Great attention to detail and feedback skills.
- Excellent communication skills
- Planning and organizing skills
- Fast learner and able to break down complex information into simple concepts.
- Reporting and analysis skills
- Strong interpersonal skills.
- Strong analytical skills and problem-solving skills
- Excellent team player and captain
To apply for this job please visit www.linkedin.com.