Jobs in Kenya Today

Africa AI

Team Lead 

Job Description

We’re hiring a Team Lead 1 to join our growing team! Our ideal candidate has incredible attention to detail and can wear multiple hats. You will play a critical role in helping our delivery team ace pilots and get new business.

Key Responsibilities:

  • Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner.
  • Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPIs, performance targets, and standards are achieved in accordance with the business plan.
  • Monitor and report progress on performance, provide feedback, and take appropriate corrective action. Ensure that personal targets and deadlines are met.
  • Provide support and assistance for team members to assist in the development of their skills and knowledge and identify campaign training requirements.
  • Provide regular coaching and training on new and existing products and changes to any processes.
  • Conduct regular quality assessments and coaching; offer constructive feedback, which will include QA feedback sessions, and continuously develop quality.
  • Prepare daily individual performance activity reports, incident logs, and shift planners to ensure that the statistics are well interpreted to meet the required business standards.
  • Provide the team with appropriate communication and gain feedback through regular team meetings.
  • To motivate the team to provide a first-class service to all our clients whilst ensuring business targets are met.
  • Work closely with the other Team Leaders to ensure that queries across all areas of the business are handled.
  • Recognize & celebrate team & individual accomplishments & exceptional performance
  • Carry out any other ad hoc duties as may be requested, from time to time, by the immediate Manager
  • The Team Leader shall keep the Project Manager/Management informed of schedules, priorities, accomplishments & ongoing issues, and participate in achieving resolutions to identified issues.
  • Drive the AAI culture and values within the team.
  • Promote teamwork, optimize and maximize personal and team potential and encourage staff development.
  • Manage a minimum of 15 taskers
  • Manage taskers in low-level complexity projects

Minimum Qualifications:

  • A degree or diploma in a business-related field.
  • Two years of work experience in a contact center environment/data labeling environment.
  • Minimum 1 year of experience in a Team leader position in a busy contact center/data labeling site.

Preferred Qualifications:

  • Able to handle, and prioritize, multiple projects simultaneously
  • IT literacy in Excel, Access, Word, and PowerPoint
  • Knowledge of English and Swahili
  • Fluent in English (written and verbal) and Swahili
  • Great attention to detail and feedback skills.
  • Excellent communication skills
  • Planning and organizing skills
  • Fast learner and able to break down complex information into simple concepts.
  • Reporting and analysis skills
  • Strong interpersonal skills.
  • Strong analytical skills and problem-solving skills
  • Excellent team player and captain

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