Customer Service Jobs in Ottawa CA

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Rogers Communications

Customer Service Consultant – Work From Home

We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely wants to help each person they connect with. This role is fast-paced, and the environment is ever-changing.

You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers. You will foster collaboration within your team and other departments in an effort to help us work efficiently and provide world-class customer service.

What You’ll Do

Our customers come first, and they inspire everything we do. As part of our team, you will be providing world-class customer service by connecting with our customers, analyzing their needs and offering customized solutions.

You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule. You will be speaking to different people from across Canada.

Who You Are

  • High School Diploma or equivalent.
  • 1+ years of customer interaction in a professional role, either face-to-face or over the phone.
  • Expert in communication and listening.
  • Strong analytical and problem-solving skills.
  • Ability to work a flexible schedule.
  • Navigate multiple computer systems.
  • Multitasking.

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