Customer Engineer

NCR Corporation

Job Description

Position responsible for providing installation, maintenance, and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

Key Areas of Responsibilities:

  • Provides prompt and courteous service responses to routine customer inquiries (for Tier I products)
  • Performs minor maintenance, repairs, and component replacement at the module level
  • Assists in site preparation, including cable installation, staging, and standard testing of equipment
  • Maintains parts inventory and related records
  • Provides status reports throughout a service
  • Diagnose problems – based on the information provided in the assigned call, as well as work with the customer to determine all issues at the site
  • Responsible for ownership of customer issues until resolution according to SLA agreements

Develops and applies knowledge of:

  • Security procedures
  • Service level agreement requirements
  • Escalation procedures
  • Tools and processes for completing machine repairs
  • Organize and plan time effectively
  • Complete NCR specific Certifications based on business/district needs and assign LOBs as prescribed by the manager

Basic Qualifications:

  • High School Diploma or Equivalent
  • Formal vocational or technical certification
  • Associate’s Degree preferred
  • CompTIA, A+/N+ Certification preferred

Experience Required: 2 years of related experience

Offers of employment are conditional upon the passage of screening criteria applicable to the job.

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