Call Center Jobs For Foreigners in Philippines

Customer Service Representative

Job Description

The Customer Service Representative will support the Customer Service Team by ensuring all customer service duties are completed in a timely manner. The role will be assigned the following

Responsibilities:

• Support team to ensure a swift resolution to customer issues;
• Establish and maintain a strong relationship with the Client and all customers across multiple levels of their business;
• Ensure CIFs are current, regularly reviewed, and uploaded into PaT;
• Complete understanding of your client’s sops;
• Ensure emails are answered within the SCS agreed turnaround time of 15 minutes;
• Follow up on KPIs raised internally/externally within the SCS agreed turnaround time of 15 minutes;
• Provide proactive, best-in-class customer service for all customers at all times;
• Co-ordinate customer reporting and ensure accurate and on-time delivery of reports to customers;
• Answer all incoming phone calls in a timely, courteous and professional manner;
• Perpetuate a positive, proactive, team-based culture within the Customer Service team through regular and effective communication;
• Apply industry best practices and sharing of initiatives across other Supply Chain Solutions customers within commercial guidelines.

Qualifications

• Tertiary qualification in Law or another relevant field
• College/Bachelor’s Degree in a related discipline or equivalent
• Warehouse and/or Transport industry experience preferred
• Intermediate Excel, Word, and PowerPoint skills