Academic Jobs In Finland

Academic Work

Customer Service Agent (osa-aikainen), F-Secure, Helsinki

As F-Secure’s Customer Service Agent, you will be part of the customer service team working at the Ruoholahti office, which serves consumer customers with questions related to F-Secure’s products or internet security. Your work shifts are on Mondays due to peak traffic, and you can also work on other weekdays if you wish (working hours 7.5–15 h/week). So we hope you will be able to commit to working every Monday.

We offer

  • A versatile role in customer service.
  • The opportunity to develop as a problem solver.
  • A nice working environment.
  • International company atmosphere.
  • You will be employed for the position through Academic Work, so you will also have Academic Work’s comprehensive expertise to support you. We offer you the opportunity to develop as a professional, expand your network and acquire useful contacts for the future.

Work task

  • Advising consumer customers in the telephone service regarding F-Secure products and internet security.
  • If necessary, customer service in the chat and forum service.
  • Collecting and analyzing data about problem situations.
  • The person we’re looking for has.
  • Customer service-oriented attitude and good communication skills.
  • The ability to absorb new things quickly and the desire to do routine work.
  • Good IT skills and an interest in the F-Secure industry.
  • Fluent oral and written Finnish and Swedish language skills and good English language skills.

Other information

  • Start: As soon as possible.
  • Duration: until 31 March.
  • Location: Ruoholahti, Helsinki.
  • Contact information: Academic Work is responsible for this recruitment process on behalf of its customer.
  • company F-Secure, and all inquiries related to the position should be sent to Academic Work.

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