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IT Support Engineer Google Jobs Australia

Job Overview

IT Jobs in Google Australia, Engineer Jobs Google Sydney, Google Jobs Salary, for Foreigner, for Indian Experienced, In this role, you’ll help to keep Googlers from around the world productive. You will gain experience solving a range of problems across Google’s technology ecosystem.

You will help Google’s operations evolve at scale by collaborating with teammates and partner teams to find innovative ways to make our support environment more efficient. You’ll provide user support for internal tools and technologies, and external products.

You will also contribute to various initiatives, including feedback on tools and technologies, process improvements, and documentation efforts that help support Googlers. IT Support Engineers leverage our learning programs and services to further accelerate their careers in tech.
 
You will work in a shift-based schedule, which may include non-standard work hours. At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone.
 
As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Post Name IT Support Engineer
Company Name Google
Expected Salary AUD 65000 To AUD 70000 Per Year
Address Sydney, New South Wales, Australia 2000

Responsibility:

  • Provide support across all channels, including chat, email, phone, video, in-person, etc.
  • Troubleshoot across Google’s corporate IT resources, applications, and various operating systems, including Linux, Chrome OS, and mobile platforms.
  • Assist Googlers with resolving software, hardware, and networking issues and support various services (e.g., video conferencing, remote access, internal products, mobile technology, etc.).
  • Collaborate and share knowledge across the team and other Googlers.
  • Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience.
Industry Private
Schedule Type Full Time
Education Required Diploma & TAFE certificate
Remote No

Minimum qualifications:

  • Diploma, TAFE certificate, or equivalent practical experience.
  • Experience troubleshooting in a Linux, Mac OS, or Windows networked environment supporting desktops/laptops, phone systems, video conferences, and/or various wireless devices.
  • Experience working in customer service, client-facing roles, and/or help desk.

Preferred qualifications:

  • Bachelor’s Degree in a relevant STEM field (e.g., Information Systems, Information Technology, Applied Networking, System Administration).
  • Completion of a relevant technical certification (e.g., IT Support Certificate or other comparable certifications).
  • Experience deploying and supporting desktops/laptops, phone systems, video conferencing, and various wireless devices.
  • Ability to adjust quickly to changing priorities and make quick decisions with limited information.
  • Effective organizational, communication, leadership, and teamwork skills.
  • Passion for new technology and commitment to learning new skills.

About Company

Google LLC is an American multinational technology company that focuses on search engine technology, online advertising, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics.

It has been referred to as the “most powerful company in the world” and one of the world’s most valuable brands due to its market dominance, data collection, and technological advantages in the area of artificial intelligence. It is considered one of the Big Five American information technology companies, alongside Amazon, Apple, Meta, and Microsoft.

The company went public via an initial public offering (IPO), Google was reorganized as a wholly owned subsidiary of Alphabet Inc. Google is Alphabet’s largest subsidiary and is a holding company for Alphabet’s Internet properties and interests. Sundar Pichai was appointed CEO of Google.

Google’s mission is to organize the world’s information and make it universally accessible and useful.
 
Google’s vision statement is “to provide access to the world’s information in one click.” The company’s nature of business is a direct manifestation of this vision statement.
 

Interview Question for IT Support Engineer:

  1. Do you know about our products and company?
  2. What is BIOS?
  3. What experience do you possess in the technical support field?
  4. Tell me about yourself.
  5. What are the hardware components of a desktop computer/laptop?
  6. What do you know about our organization?
  7. Mention the difference between RAM and ROM.
  8. Why do you want to work for us?
  9. What would you do when the audio is not working on the computer?
  10. What can you contribute to us that someone else cannot?
  11. What are the things to do when a customer calls up that his computer is slow?
  12. What is the need for device drivers?
  13. What are the attractive aspects and unattractive aspects that you consider the position?

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