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Guest Relations Agent (Front Desk)

Job Details

Post NameGuest Relations Agent (Front Desk)
Company NameMarriott Hotels  
Employment TypeFull Time
Working Hours8 Hour
LocationSingapore, Singapore 238865
Min. SalarySDG 2500
Max. SalarySGD 3000 Per Month
Qualification10th Pass , 12th Pass

Job Description

Assist Supervisors and managers to ensure that daily operations run smoothly. Ensure all guests have a speedy check-in and check-out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure that Marriott’s Six Principles of Hospitality are practiced all the time.

Job Duties & Responsibilities

  • Assist Supervisors and managers to ensure that daily operations run smoothly.
  • Ensure all guests have a speedy check-in and check-out process in line with our Operating Procedures.
  • Ensure amenity forms are raised for VIPs, Elite Members, repeat and long-stay guests, and ensure that Housekeeping and Room Service are informed.
  • Run First Ten and Arrivals report blocking rooms for arrival guests.
  • Enroll guests in the Marriott Rewards program.
  • Handle and solve guests’ complaints or assist them with inquiries.
  • Provide information about the hotel and the surrounding community.
  • Maintain accurate room status information.
  • Update guest profile.
  • Programming of keys, e.g. for porters to bring out luggage, showrooms, and for guests who lost their keys or are not able to gain access to their rooms.
  • Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards, and selling of gift vouchers
  • Cash Handling
  • Any other duties as may be assigned from time to time.

Job Requirements

  • Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or any field.
  • No work experience is required.
  • Full-Time position(s) available.
  • Rotating shift work basis.
  • Able to start work immediately or within a short notice period.

Marriott International’s portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.

As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy.

It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition, and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

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