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Consultant Job in Amazon Dubai

Job Overview

HR Jobs in Dubai 2022, Amazon Jobs in UAE for Indian HRs, The Sr. Accommodation Consultant (SAC) serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners, and employees. The SAC provides individual case management for sensitive accommodation and disability life events.

The individual manages all aspects of accommodations, leave of absence, and disability including the development and implementation of regional processes and procedures to achieve optimal employee productivity and experience.

The SAC is experienced in answering questions related to accommodation, understanding the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience.

The individual in this role must possess self-management skills, a desire to share knowledge, and an ability to translate business needs and goals into human resource capabilities, producing favorable results for the company and employees. The individual will be a subject matter expert for accommodation-related matters.

This individual has a proven ability to communicate, analyze and critically think, along with a customer service focus that employees and program stakeholders expect from Amazon.

Post Name Sr. Human Resources Consultant
Company Name Amazon
Expected Salary AED 18000 to AED 20000 Per Month
Address Dubai, United Arab Emirates 00000

About the team

From a customer-driven perspective, Senior Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth.

Senior Accommodation Consultants work directly with customers at many levels, from associates, managers, and legal representatives the team provides expert knowledge in accommodation best practices.

The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants, and administrative professionals to deliver service and equity to all individuals.
Industry Private
Schedule Type Full Time
Education Required Bachelor’s Degree in Human Resources
Remote No

Responsibility for UAE Jobs Hiring in Amazon:

  • Pursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program.
  • Provide consultation and coaching regarding accommodation matters to designated regional HR partners, managers, and employees.
  • Provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support Amazon’s employee retention efforts.
  • Operate as an advocate for the accommodations process by providing ongoing consultative support to site stakeholders and accommodation specialists with a focus on problem-solving and creative solutions.
  • Facilitate escalated communication between stakeholders, and employees with disabilities.
  • Coordinate with DLS Management and Legal on escalated issues as appropriate.
  • Manage sensitive cases such as Behavioral Health conditions.
  • Assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions.
  • Conduct job site analyses as needed.
  • Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities.
  • Maintain strict confidentiality in verbal and written communications.
  • Maintain knowledge of legislation and national, state, and local issues affecting access for employees with disabilities.
  • Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database.
  • Assess the business unit’s training needs and/or group training sessions as appropriate.
  • Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested.
  • Adhere to internal SLAs and quality standards.
  • Maintains a caseload of up to 80 cases on average. The caseload may fluctuate during periods of high volume such as peak, prime day and new site launches.
  • Ability to travel as appropriate (25-50% of the time).

Basic Qualification for HR Jobs in UAE for Indian:

  • Bachelor’s Degree in Human Resources or any related field.
  • Relevant experience managing cases or providing support to employees on disability, leave of absences, human resources, or employee relations functions.
  • Intermediate to advanced proficiency in MS Word, Excel, Access, & PowerPoint and pulling data from multiple sources.

Preferred Qualification for HR Jobs in Dubai Walk in Interview:

  • Experience handling negotiations.
  • Experience in union and non-union manufacturing, distribution, and call center locations.
  • Experience working with confidential information.
  • Ability to build strong relationships and influence others while working in a cross-functional environment, preferably with senior members of the business.
  • Employee relations and change management.
  • Experience working with government programs.
  • Customer service and communication skills, both verbal and in writing.
  • Ability to diagnose problems, and identify and drive appropriate solutions.
  • Ability to work with all levels of business contacts to include:
    o Physicians – Disabled employees – Managers – Employee family members – Attorneys – Claim adjusters – Private investigators – Case Managers.
  • Critical thinking skills – ability to make independent decisions in grey areas utilizing SOPs and internal policies.

About Company

Amazon.com, Inc. is an American multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
 

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