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Job Overview

Housekeeping Jobs Toronto 2022/2023 Apply Now, Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients, and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.

You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR, and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service.

As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As an Emerging Leader, you will lead yourself through positive orientation, self-development, self-management, and problem-solving. You will lead others by leading by example, engaging with the teams, developing others, and communicating effectively. You will lead the business by being guest-focused and aware of the business and identifying areas of improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What’s In It For You:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing:

First impressions are everything! As a Houseperson with Fairmont Hotels & Resorts, you will have the opportunity to create lasting memories for every Guest, ensuring public spaces and supporting the Room attendant team to ensure each area is comfortable, inviting, and clean. The luxury our Guests experience will ensure their return.

  • Consistently offer a welcoming, friendly and warm service to external and internal guests.
  • Provide intuitive service, engaging with external and internal guests and anticipating their needs.
  • Foster positive cross-departmental relationships to create a seamless experience
  • Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance, and Accor’s brand standards
  • Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
  • Supporting company and hotel policies and procedures including the promotion and participation in EES, Health and Safety, and Voice of Guest initiatives
  • Clean all assigned areas including sanitizing, dusting, pickup, and delivery of linen from rooms/carts, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenishing rooms with supplies, maintaining exterior cleanliness, etc.
  • Assistance with deep cleaning of guestrooms and actively participating in the preventative maintenance program
  • Moving furniture and supplies as required
  • Responsible for all restocking all glassware, linens, and supplies
  • Sign in and out master keys daily which may include using the Key Tracer system
  • Utilize Royal Service Mobile according to standards and policies
  • Report any maintenance needs required in guest rooms, service areas, and public spaces
  • Ensuring that no items are placed in the corridor unattended at any time to ensure a positive guest experience
  • Return and properly tag all lost and found articles in the Housekeeping Office
  • Working safely to prevent injury
  • Performs other related duties and follows hotel standards as assigned/applicable.
  • Will work weekends, holidays, and shift work as scheduled
Industry Private
Schedule Type Full Time
Education Required High School Diploma
Remote No

 Your Experience And Skills Include:

  • Housekeeping experience is desirable not required.
  • Able to communicate in English, both oral and written.
  • Secondary schooling is desirable not required.
  • Basic knowledge of cleaning, cleaning materials, and industrial equipment desired but not required
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to multi-task, prioritize duties, and complete assigned projects in a timely manner
  • Professional manner, outgoing personality, and ability to work on own initiative

Physical Aspects of Position include but are not limited to the following:

  • Constant standing and walking throughout the shift
  • Frequent lifting and carrying up to 60 lbs
  • Ability to push or pull objects up to 60 lbs
  • Frequent work above shoulder height is required
  • Frequent kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs, and ramps

Your Team And Working Environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station, and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Interview Questions for Houseperson:

  1. What do you want to be in the end?
  2. What distinguishes a healthy ego from a large ego?
  3. Can you give us any background on your decision to become a house person?
  4. Do you ever bring your work home?
  5. What goals do you have for this position as a housekeeper?
  6. What would your employer and coworkers say about you?
  7. What made you want to work as a houseperson for this company?
  8. Tell me what you know about our business.
  9. help them? What came out of it?
  10. What inspires you?
  11. How did you find out about the job of Houseperson?
  12. What are your work priorities?
  13. Why do you believe you will succeed in this position?