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Hotel Jobs in Switzerland for Foreigners, Working closely with the shore-side Dining Services Team, the Travelling Fleet Supervisor – Dining, ensures the correct execution of F&B product and service delivery in all Dining Venues in line with company guidelines.

The Travelling Fleet Supervisor is constantly in contact with the shoreside management reporting achieved results, providing appropriate feedback, and promptly addressing issues.

The Travelling Fleet Supervisor supports the on-board team actively assesses the operation, addresses corrective actions, identifies training needs, and evaluates managers’ and supervisors’ performance.

Post Name Travelling Fleet Supervisor
Salary CHF 75000 To CHF 80000 Per Year 
Company Name MSC Cruises
Education Required Bachelor’s Degree in Hotel Management

KEY ACCOUNTABILITIES:

  • Assists with establishing and maintaining standards for consistent quality in all Dining Services venues(dining rooms, buffet, room service, and crew messes);
  • Monitors and reports the correct execution of key operational processes, such as training, quality control, steps of service, inventory, and ordering processes;
  • Ensures that food is handled and served in compliance with U.S.P.H, Anvisa, and Shipsan standards in accordance with Ship’s deployment and Covid-19 Service protocol;
  • Observes operations and assists in establishing standard operating procedures to improve service delivery and daily operations;
  • Monitors managers and supervisors’ performance, attitude, and behavior, ensuring swift correction when required as indicated by the shore-side Dining Team;
  • Monitors equipment par levels, verify endowments with the onboard management, and suggests revision when required;
  • Constantly monitors customer satisfaction and comment form results per cruise, ensures alignment with Company targets, reports on trends analysis, and suggests improvements;
  • Monitors beverage and food sales, ensures alignment with assigned targets, supports the management and suggests improvements;
  • Supports the shoreside Dining team in the development of dining concepts, training documents, and software improvements;
  • Assists the shoreside Dining team in further developing the performance of wait staff, managers, and supervisors and puts forward suggestions for promotions;
  • Ensures that employee services duties are carried out in accordance with company policies and standards;
  • Conducts formal and informal training sessions with all dining staff in service standards and service skills, up-selling of food and beverage products, sales techniques, and food and wine pairing;
  • Builds positive and effective relationships with the entire shoreside/onboard Dining and F&B teams to create a positive environment, enabling employees to maximize their potential;
  • Assists the shoreside Dining team and the Crew Office in scheduling the on-board Dining managers and supervisors;
  • Presents an end-of-season report to be shared with the Corporate office.

Industry Hotel
Schedule Type Full Time
Location Geneva, Geneva, Switzerland 1206
Remote No

QUALIFICATIONS:

  • At least five years’ experience in large cruise ships management positions such as Dining Operations Manager, Head Maitre d’ hotel, or Travelling Restaurant Supervisor;
  • Fluent English is compulsory; any other European language is an advantage;
  • Bachelor’s degree in Hotel Management or equivalent work experience;
  • Extensive knowledge of Food Safety standards;
  • Experience in Dining table assignment using Silverwhere, Ontario, or other specific software;
  • Proficient level of experience in MS Excel and PowerPoint;
  • Sommelier certification is an advantage;
  • Excellent interpersonal and communication skills;
  • Strong leadership and influencing skills;
  • Experience in large operation crew scheduling dynamics;
  • Customer service is driven;
  • Ability to plan, organize, and complete work in accordance with time deadlines;
  • Strong business acumen with the ability to create and enhance revenue opportunities;
  • Ability to travel extensively.

About MSC Cruises:

The Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage, is headquartered in Geneva, Switzerland, and has two distinct brands within its structure – the contemporary and luxury brands.

MSC Cruises, the contemporary brand, is the world’s third largest cruise brand as well as a leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and the Far East.

These luxury ships will introduce to the luxury segment a broad range of new guest experiences and other activities as well as generous ratios of public spaces, in addition to showcasing highly innovative design.

MSC’s number one priority across all its operations has always been the health and safety of its guests and crew, as well as the communities at the destinations its ships serve. MSC Cruises implemented a new comprehensive and robust health and safety protocol to become the first major line to return to the sea.

MSC has long been committed to environmental stewardship with a long-term goal to achieve net-zero emissions for its operations by 2050. The Company is also a significant investor in next-generation environmental marine technologies, with the goal to support their accelerated development and implementation.

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