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Google Jobs Austin 2022/2023 Apply Now!!

Job Details:

  1. Post Name: Technical Account Advisor
  2. Company Name: Google
  3. Industry: Private
  4. Employment type: Full Time
  5. Work Hours: 8 Hours
  6. Address: Austin, TX, United States 78701
  7. Expected Salary: USD 120000 To USD 130000 Per Year
  8. Qualification: MBA or advanced degree in a management, technical, or Engineering Field

Job Description:

Google Jobs Austin 2022/2023 Apply Now!!, Our Professional Services Organization (PSO) in Google Cloud delivers product and implementation expertise to ensure that clients can get the most out of their cloud investments.

As a Technical Account Advisor, you will use technical and customer service knowledge to create a compelling experience enabling clients to succeed with Google Cloud. You will also utilize knowledge in cloud infrastructure, enterprise technology implementation, and customer management to play a critical part in supporting and advising clients.

In this role, you will work with a team of Account Advisors to manage the technical support and implementation experience for customers. You will deliver guidance on client issues by providing continuous and timely updates while helping to track, escalate, and aid in the remediation of technical challenges.

In this role, you may need to travel up to 30% of the time.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions, and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities for Google Employment:

  • Accelerate customer adoption of Google Cloud by ensuring an exceptional support and services experience. Provide technical guidance while managing timelines, milestones, migration targets, and business transformation goals to enable customer teams to embrace Google Cloud technologies.
  • Own escalation management, the overall support, and services relationship through regular Support Experience and Operational Health Reviews. Ensure the tracking of key operational metrics while identifying and remediating any pain points.
  • Orchestrate Quarterly Service Reviews to review best practices as well as key customer growth and health metrics that help accelerate cloud adoption.
  • Advocate for customer needs in order to overcome technical challenges and maintain customer momentum.

Minimum Qualifications for Google Jobs Near Me:

  • Bachelor’s degree in Computer Science, Engineering, Math, a related technical field, or equivalent practical experience.
  • Experience supporting customers in cloud operations, technical support, escalation management, and/or IT consulting.
  • Experience in a customer-focused role while communicating with executive stakeholders, driving technical implementation, or working on development programs.

Preferred Qualifications for Google Job Openings:

  • MBA or advanced degree in a management, technical, or engineering field.
  • Google Cloud Professional certifications or other cloud industry certifications.
  • 4 years of experience doing customer-focused work.
  • Experience in application/workload migration to public cloud providers like Google Cloud Platform.
  • Experience collaborating across business units internally, at large enterprises, and with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Knowledge in one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, and content delivery networks.

About Google:

Google LLC is an American multinational technology company that focuses on search engine technology, online advertising, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics.
Mission: “Google’s mission is to organize the world’s information and make it universally accessible and useful.” Vision: Google’s Android phones offer its users free access to Google Maps and provide navigation and communication.

Interview Questions for Technical Advisors:

1. Can you describe your troubleshooting process?

Tests troubleshooting capabilities and the ability to operate thoroughly.

2. Have you ever gone above and beyond for a customer?

Demonstrates the willingness to do extra work to satisfy a customer’s needs.

3. Would you say that technical knowledge is more important than customer service skills?

Indicates the ability to reason, plus technical knowledge and customer service skills.

4. Think of an area in which you identify yourself as an expert. How would you utilize this expertise within the organization?

Reveals the candidate’s chief area of expertise and why they will be an asset.

5. What is the most challenging aspect of this position?

Evaluates the candidate’s understanding of the role and test for a self-driven nature to tackle challenges as they come.

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