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Job Details:

Post Name Associate Director
Salary INR 4000000 To INR 4200000 Per Year 
Company Name Flipkart 
Education Required MBA from a Premier Institution

About Company

Flipkart is India’s largest e-commerce marketplace with a registered customer base of over 150 million. In the 10 years since we started, Flipkart has come to offer over 100 million products across 120+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle.

Flipkart is known for its path-breaking services like Cash-on delivery, No-Cost-EMI and a 10-day replacement policy. Flipkart was the pioneer in offering services like In-a-Day Guarantee (65 cities) and Same-Day-Guarantee (13 cities) at scale. With over 1,20,000 registered sellers, Flipkart has redefined the way brands and MSMEs do business online.

About the team

Flipkart launched Supermart – Flipkart’s online grocery store, which delivers Staples, Snacks & Beverages, Packaged Food, Personal Care, Baby Care, Household items, Dairy & Eggs. The Grocery Supply Chain team manages Inventory and Distribution Supply Chain Network which comprises Fulfillment Centres and the last mile hub to reach customers.

What you’ll do:

  • Lead a large Fulfilment centre with 1500+ employees and be accountable for end-to-end planning, operations and performance management of the facility
  • Accountable for performance metrics on Customer Experience, Reliability, Cost and Process controls. Identify root causes/improvement areas and work collaboratively to improve performance
  • Strategize the implementation of the business plan by communicating goals and managing staffing and scheduling, assigning duties and overseeing workloads in order to achieve Outbound Function goals
  • Identify patterns, analyze trends, assess and understand events, and integrate information from teams (Site & Central Teams) to ensure forward planning and prevent or minimize the impact on performance
  • Drive the selection and implementation of process improvement & cost optimization projects by analyzing the Performance Metrics with a vision to enhance customer experience
  • Identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of on-roll team members
  • Balance the short-term and long-term goals and drive the right decision-making and performance culture
  • Lead all communication and collaboration with cross-functional teams to maximize the Outbound Performance
  • Continually raise the bar on quality and safety standards in the Fulfilment centre
  • Ensure the execution of Operations in line with SOPs
  • Adhere to Company standards and policies in addition to all regulatory requirements

What you’ll need:

Minimum Qualification Requirements

  • MBA from a premier institution
  • Relevant knowledge and experience in large-scale operations 
  • Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management & data-based working. Experience in process improvement and cost optimization will be added benefit

Skill Set Requirement:

  • Teamwork & Leadership
  • Problem Solving & Decision Making
  • Stakeholder Management & Project Management
  • Conflict Management
  • Situational & Strategic Thinking
  • Execution Excellence 
  • Analytical skills & data management
  • Proficient Communication Skills (Verbal & Written)
  • Adaptability to Change

Industry e-Commerce 
Schedule Type Full Time
Location Mumbai, Maharashtra, India, 230532
Remote No

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