Customer Service Representative
We are looking for people to join our team of Customer Care Representatives, who together provide advice, services, and solutions for our Customers. As a Customer Care Representative, you will be providing outstanding service through our voice, chat and email customer contact channels, depending on where your communication strengths lie.
You will join FedEx on our frontline team which is the first point of contact for our customers. Through our commitment to you, we can progress your career to our dedicated services which involve providing tailored Customer Care to our larger customers.
Our Care Centres are open from 7 am to 7.30 pm and hours can be discussed. This position advertised is for shifts working Monday to Friday 8 am to Midday with rotational Saturdays. Should you work a Saturday, a lieu day will be given on one of your weekdays.
We operate a Hybrid working policy, where team members have the opportunity to combine the benefits of working some days in the Care Centre environment and some days working from home.
Details can be discussed at the interview. If successful and offered a position, you will be required to work full-time 8.30 am – 4.30 pm for the first 2 weeks due to training
If you are passionate about providing an outstanding customer experience or want to start your career within this industry then please apply, all applications will be considered. Don’t worry if you’ve not worked in a Care Centre before we will give you all the training and support you need.
We recognize that by recruiting remarkable and talented people, we can consistently live up to our promise – of delivering an outstanding FedEx experience to all our customers.
|Post Name||Customer Service Representative|
|Employment Type||Part Time|
|Work Hours||4 Hours|
|Location||Gateshead, Gateshead, United Kingdom NE10 8YF|
|Min Salary||GBP 37.5|
|Max Salary||GBP 37.5 Per Hour|
|Qualification||High School Diploma|
What we will offer you
- Attractive salary starting at £20,269.50 per annum (based on 37.5 hours – Full time)
- Opportunity to earn a bonus
- A starting balance of 23 holiday days, accruing additional days with length of service
- Structured career progression
- Fun working environment
- Free onsite parking
- Health Scheme
- Life assurance (4 x annual salary)
- Corporate benefits
What we expect from you
- Be computer literate and can easily navigate between different screens/systems
- Have a positive attitude which is customer and team focused
- Be adaptable to change and flexible in your approach
- Be confident, empathetic, and friendly
- Have excellent written and verbal communication skills
- Take accountability
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity, and inclusion happens because we do it together.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by “Fortune” magazine.
Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, return these profits back into the business and invest back in our people. Our success in the industry is attributed to our people.
Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being and value their contributions to the company.