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Cashier Jobs in Dubai – Marriott International, Inc

Job Details

  1. Post Name: Valet Cashier
  2. Company Name: Marriott International, Inc
  3. Industry: Private
  4. Employment type: Full Time
  5. Work Hours: 8 Hours
  6. Address: Dubai, United Arab Emirates 00000
  7. Expected Salary: AED 2500 To AED 3000 Per Month 
  8. Qualification: High School Diploma or GED

JOB SUMMARY                                                                                                             

Exchange Teller Jobs In UAE 2022/2023 Apply Now!, Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit.

Communicate parking procedures to guests/visitors Supply guests with directions and information regarding property and local areas of interest. Run daily cashier, Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

SCOPE / BUSINESS CONTEXT

  • A Full-Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports – 0
  • Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

  • Hotel experience is desirable but not essential
  • Previous experience working within a similar role in a 5star environment preferred

Skills and Knowledge

  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Outgoing personality and outstanding guest service skills.
  • Ability to use Opera, Micros & MARSHA System and other operating systems
  • Ability to work collaboratively with the hotel service team in providing exceptional customer service and excellent telephone etiquette
  • Strong problem-solving skills
  • Strong organization and working to deadline skills
  • Have a complete understanding of the Marriott Reward program
  • Good level of English essential

SPECIFIC DUTIES 

The following are specific responsibilities and contributions critical to the successful performance of the position:

  • Be knowledgeable about daily hotel operations, check daily event sheets, and Have knowledge of hotel rates, packages, and discounts.
  • Attend the shift briefing, daily 15 minutes training, and front office monthly meeting.
  • To ensure a quick, efficient, and friendly payment process for all paid parking systems. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
  • Be flexible according to the business needs.
  • Be fully aware of hotel credit policy and procedures and ensure that it’s adhered to at all times.
  • Be knowledgeable and promote the Marriott rewards program.
  • Keep yourself informed about all VIP arrivals.
  • Be flexible in regard to work schedule.
  • Strive to represent Marriott in the most professional manner at all times.
  • Ensure that all guests are communicated with the credit policy and procedures upon check-in.
  • Take initiative through empowerment to ensure complete guest satisfaction.
  • Be fully aware of safety and emergency procedures.
  • Handle mail and messages properly and on a confidential basis.
  • Know how to follow all hospitality guidelines and daily service basics.
  • Assist fellow associates in their Job to ensure that all are done on time.
  • Use your Opera and other systems passwords with discretion. Log off the terminal when leaving the area.
  • Report any unusual occurrences or requests to the manager or supervisor on duty.
  • Be familiar with the AM, PM, and night checklist to ensure smooth daily operations.
  • Ability to communicate with all managers, supervisors, and fellow associates.
  • Be aware of the Marriott brand standards and follow them thoroughly.
  • Ensure that daily banking procedures are followed and performed as per the standards.

OTHER

Safety and Security

  • Report work-related accidents, or other injuries immediately upon occurrence to the manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • Follow company, hotel, and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.
  • Adheres to the compliance of booking high-risk activities, tours, and transport to those contracted by the hotel and follows Marriott Verbiage if any other requests are made by guests directly for other companies. 

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
  • Address guests’ service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.

Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Follows tips process set in the department and displays positive relationships within the department and other departments.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

  • Enter and locate work-related information using computers and/or point of sale systems.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International’s portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
 
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first.
 
Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
 
JW creates opportunities for training, development, recognition, and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

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