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CVS Work From Home, CVS Remote Jobs – USA $27/Hour

Job Details:

Post Name Customer Care Associate, Work from Home Opportunity
Company Name CVS Health
Expected Salary USD 17.02 To USD 27.16 Per Hour
Address Work From Home, United States

Job Overview

Customer Care Associate!

CVS Work From Home, CVS Remote Jobs – USA $27/Hour, Bring your heart to work at CVS Health! Our Customer Care division of CVS Health’s Pharmacy Benefit Manager business is hiring 100s of Customer Care Representatives in your area! Are you interested in a flexible work schedule and living within 75 miles of Knoxville, TN?

An opportunity where you can balance priorities in and outside of work while being committed to delivering heart-driven service to our millions of plan members? If so, consider this role at CVS Health, a Fortune 4 company.

We are currently hiring Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health. In this role, you will be assisting members with their pharmacy benefit plans.

You will take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions so that our members better understand their coverage and options.

Through your skills and knowledge, you will offer the solutions needed to help simplify their healthcare experience. You will have the opportunity to learn more about health care while expanding your own experiences, and opening doors to additional opportunities within CVS! We offer Work from Home flexibility if you meet the criteria.

Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance is required in this role.

We have a comprehensive training program to ensure your success on the team. This includes onsite training of up to 6 weeks.

Training is created to allow you to experience hands-on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH positions. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work.

We are currently offering full-time schedules ranging from 30-40 hours per week. Days off and hours may vary, though you will have a set schedule. Site hours in-office are: Monday – Saturday 7:00 AM – 9:00 PM EST, and work from home 7 days a week, 7:00 AM – 11:00 PM EST.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance as well as a wide range of supplemental benefits and discount programs including tuition reimbursement. We offer a complete time off package for full-time colleagues including company paid holidays, PTO, and Floating Holidays.

Benefit and PTO eligibility begin the month following your start day to ensure colleagues are receiving benefits sooner than ever! Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to progression through our Career Mapping guide.

We want to see you excel! As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime.

Equally, there are times when call volumes fall, and we may ask colleagues to reduce scheduled hours. Any requested increase or decrease in hours will be communicated with advance notice to a colleague and without impact to benefit eligibility. At CVS Health, we always seek to keep our colleagues at the heart of what we do when meeting business demands.

Our application process is 2 simple steps Work in CVS:

  1.  Apply online
  2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications for CVS Open Jobs:

  •  At least 6 months of experience in healthcare, pharmacy, and customer service
Industry Private
Education Required High school diploma or equivalent GED
Schedule Type Full Time
Work Hours 8 Hours

Preferred Qualifications for CVS Hiring Near Me:

  • Demonstrated ability to handle multiple assignments competently, accurately, and efficiently.
  • excellent oral and written communication skills.
  • Strong customer service skills
  • Computer literacy in order to navigate through internal/external computer systems
  • Computer proficiency in Windows-based applications
  • Ability to problem solve in a positive, productive manner
  • Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer’s quality of life
  • Reliability and compliance with scheduling standards
  • Ability to exhibit patience and empathy and express assurance and confidence
  • Strong customer service skills, including courteous telephone etiquette and professionalism
  • Strong oral, interpersonal, and communication skills

Education for CVS Jobs Work From Home:

  • At least a high school diploma or equivalent GED or equivalent experience

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our hearts to every moment of our health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose.

We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.

CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Interview Questions:

  1. What is Customer service?
  2. Which relevant qualifications do you have for this job?
  3. What do you think about typical day in a Customer Service representative’s life?
  4. What is the difference between good and great customer service?
  5. What do you do in the situation when you don’t know the answer to a question?
  6. What do you do when your customer points out major issue reading any product or service?
  7. Tell us about a time when you assist any customer to resolve a specific difficult customer issue?
  8. What will you do when your co-worker is behaving rudely with the customers?
  9. What is important – excellent product or friendly service?
  10. Are you a team player? What kind of team structure have you worked before?
  11. What is “Customer Satisfaction”?
  12. Tell me about your experience with an irritating customer. How did you handle it?
  13. How can you utilize customer’s feedback to ensure business excellence?
  14. Think about the company that has delivered excellent customer service, and explain why you like it?
  15. What are Customer service tools that you know?

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