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Customer Service Jobs Toronto Part Time

Job Overview

Customer Service Jobs Toronto Part Time As a Jazz customer service agent, you will be part of a team professionally representing Air Canada Express.
 
In the course of a day, you will be responsible for greeting passengers, assisting them with their check-in and bag tagging, via our web-based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair.
 
The airport can be a fast-paced environment during the aircraft arrival and departure period however safety and customer service are our priority.
 
Join our team and you and your immediate family members will enjoy perks such as special rates on airfare, flights, car rentals, hotel accommodation, vacation packages, and even cruises.
 
Transfer to any of our other Canadian locations when we have open positions, or take a management career path. You will like our extensive benefits package!
Post Name Customer Service Agent Part Time
Company Name Jazz Aviation LP
Expected Salary CAD 17 To CAD 20 Per Hour 
Address Toronto, Ontario, Canada L4V 1R9

Key Responsibilities:

  • Using an airline computerized system:
    • Make reservations and assess fares;
    • Ticketing and completing daily sales reports;
    • Passenger check-in;
    • Check, weigh the baggage, calculate any excess baggage charges, and process payment.
  • Make general passenger announcements.
  • Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
  • Provide outstanding customer service answering general inquiries at the airport.
  • Assist passengers requiring special handling.
  • Handle and resolve customer complaints.
  • Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Other related duties as assigned.

Depending on the base, other duties may include:

  • Cargo processing.
  • Handle missing baggage and damaged baggage claims.
  • Jet-way operation.
  • Conduct radio communications with aircraft and record flight information.
Industry Private
Education Required High School Diploma
Schedule Type Part Time
Work Hours 4 Hours 

Qualifications:

  • Minimum one year of customer service experience.
  • General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
  • High school diploma or equivalent.
  • Demonstrated judgment and problem-solving ability and effective decision-making skills.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
  • Previous airline experience or post-secondary courses in travel and tourism are definite assets.
  • If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
  • Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
  • The English language is required.
  • The French language is considered an asset.*
*Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.
We strive to hire candidates with diverse abilities.
 
We want to ensure that you are prepared for success and therefore request that you please let us know at taleosupport@flyjazz.ca if you require accommodation during the recruitment process.
 
Jazz recognizes that the best talent includes people of all backgrounds, abilities, and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic selves.
 
Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Interview Questions:

  1. What is customer service?
  2. How can you improve a dissatisfied customer’s experience?
  3. Describe a time you collaborated with a peer to solve a problem
  4. What would you do if you didn’t know how to help a customer?
  5. How would past coworkers or classmates describe you?
  6. How you would handle a customer who was upset about a known problem with your product or service?
  7. Are you proficient in the use of any customer service software?
  8. Why do you want to work in customer service?
  9. What do you think of our company’s products and services?
  10. What skills should a great customer service representative have?

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