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Job Overview

Customer Service Jobs in Abu Dhabi, This role is responsible for ensuring that the patient experience at NMC Al Ain meets the industry standards.

We are looking for an experienced Customer Relationship Supervisor to be responsible for engaging with key customers by building and preserving trusting relationships

The Customer Relationship Supervisor will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be successful as a Customer Relationship Supervisor, you should possess excellent communication skills and maintain the core values of the organization.

You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding Customer Relationship Supervisor will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Post Name Customer Relationship Supervisor
Salary AED 4000 To AED 5000 Per Month 
Company Name NMC Specialty ALN
Education Required Graduate in a Management

About Company:

NMC Healthcare is the largest private healthcare company in the UAE. Over the last 48 years, NMC has earned the trust of millions, thanks to its personalized care, genuine concern, and sincere commitment to the overall well-being of the communities it serves.

NMC’s strategic acquisitions coupled with its legacy institutions have allowed it to fill the service gap in the healthcare delivery system and offer a continuum of care to patients in acute, chronic care, and long-term care.

At NMC Healthcare, we guarantee personalized care, genuine concern, and a sincere commitment to the overall well-being of society. We believe that healthcare is simply not about detecting, diagnosing, informing, or treating an individual but it is about helping people to lead a wholesome and healthy life. We are committed to serving the communities where we do business and pledge to provide our customers with hope ‐ the Hope of a Healthy and Happy Life.

Duties & Responsibilities for Customer Service Jobs in Dubai for Indian:

CLIENT ENGAGEMENT:

  • To collect, collate and analyze demographic, preference, and behavioral information about all patients.
  • To identify trends and patterns in the collected data of the patient population
  • To use the collected information for focused engagement activities e.g., to send a birthday message or similar
  • To use the collected information for targeted marketing e.g., new services or promotional packages.

CLIENT FEEDBACK:

  • To collect statistically significant feedback about all aspects of the hospital service, including product offerings and quality of service.
  • To use the collected information to direct the development of services or service quality.
  • To validate and share the feedback data with the regulator when required.

COMPLAINTS MANAGEMENT:

  • Manage complaints according to the complaints policy.
  • Analyze, trend, and report on complaints.
  • Facilitate service recovery actions following complaints.

Qualifications for NMC Specialty Hospital Jobs in Aln Aln:

Qualification, Licensure, Education, Experience, Special Skills:

  • Graduate in a management-related field, with post-graduate training as an advantage
  • At least 2 years of customer care or operations experience at a supervisory level.
  • Resilient personality. Good interpersonal skills. Good listening skills. Patient-centered approach. Understanding of UAE cultural norms
  • Advanced computer literacy. Familiar with the full MS Office suite. Good netiquette
  • Excellent command of oral and written English; Arabic desirable but not mandatory.

Industry Hospital
Schedule Type Full Time
Location Al Ain, Abu Dhabi, United Arab Emirates 00000
Remote No

 Responsibilities for NMC Hospital Careers Abu Dhabi :

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.

Benefits of Working in UAE for Graduate Jobs in Abu Dhabi :

The United Arab Emirates UAE has been a popular destination for those looking for an overseas career. Besides the numerous job opportunities, there are many advantages of working here which are favorable to international workers.

Tax-free income:-

One of the major benefits of working here is that your income is virtually tax-free. You get to take home the amount you earn without the obligation of paying anything to the government in the form of tax. This will result in a higher disposable income and access to a better quality of life.

Exposure to a multicultural environment:-

More than 80% of Dubai’s population is made up of ex-pats which means that workplaces will have a diverse workforce where employees will be from different countries. The benefit of working here is that you will get exposure to working with people from different countries and also build a network with people from various nations.

This will help you build the ability to work with people from different cultures and backgrounds. This will be a valuable addition to your skill sets.

Experience in international projects:-

There are many international companies in Dubai, an opportunity to work in these companies you get valuable experience and if you are involved in a high-profile project, you only add to your professional value.

Benefits for employees:-

As an employee, you get access to various benefits. These include health insurance, 30 days of vacation per annum, and airfare for a round trip to your home country. Apart from this, you can have access to housing allowances, salary bonuses, flexible working hours, and allowance for further education. Also, private-sector employees get 30 days of annual leave after completing one year in a job.

English is the main language:-

English is the most widely spoken language in Dubai and is used by the majority of people living and working here including the local population. This makes it easier for international workers to live and work here.

Safe environment-

Dubai offers a safe environment with low crime which makes it a safe place to live and work in.

Interview Questions for Customer Relationship Supervisor for Customer Relationship Jobs in Hospitals of UAE:

  1. Why are You Interested in This Role?
  2. What are the Roles of a Customer Relationship Manager?
  3. What Major Challenges Did You Face During Your Last Role? How Did You Manage Them?
  4. Describe Your Daily Routine as a Customer Relationship Manager?
  5. Describe Briefly About Your Experience
  6. What Kind of Strategies and Mindset is Required for This Role?
  7. What Is the Biggest Challenge That You Foresee in This Job?
  8. How Do You Stay Motivated in Your Work?
  9. Describe a Time When You Failed in This Role and The Lesson You Learned?
  10. Why Do You Feel You Are the Most Suited for This Role?

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