Customer Service Agent – $1000 Sign on Bonus

Role Summary

Customer Service Agent – $1000 Sign on Bonus, The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union-represented position.

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way.

Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your place.

Post Name Customer Service Agent – $1000 Sign on Bonus
Company Name Alaska Airlines
Expected Salary USD 18.50 Per Hour
Address Juneau, AK, United States 99801

Key Duties

  • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer, iPad, and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and loads, coordinating special meals, and upgrades.
  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
  • Process and secure passenger luggage.
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Job-Specific Experience, Education & Skills

Required

  • 6 months of customer service or community service experience.
  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, and listening).
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 lbs.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Flexibility to work varied shifts (e.g., weekends, holidays).
  • Ability to participate in paid training.
  • Ability to learn and operate a computerized reservation system.
  • Ability to adapt to performing work according to to set procedures.
  • Ability to anticipate the needs of others in a fast-paced environment.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
Industry Private
Education Required High School Diploma
Schedule Type Full Time
Work Hours 8 Hours

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Medical, dental, and vision benefits
  • 401k program with a company match up to 6%
  • Monthly incentive pay plan up to $150 per month
  • Annual incentive pay plan with a target 5% payout of annual earnings
  • Unlimited standby travel benefits on Alaska Airlines & Horizon Air

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion.

We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. If you’d like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

Apply Now

 

Alaska Airlines Customer Service Agent Interview:

  1. What is customer service?
  2. How can you improve a dissatisfied customer’s experience?
  3. Describe a time you collaborated with a peer to solve a problem
  4. What would you do if you didn’t know how to help a customer?
  5. How would past coworkers or classmates describe you?
  6. How you would handle a customer who was upset about a known problem with your product or service?
  7. Are you proficient in the use of any customer service software?
  8. Why do you want to work in customer service?
  9. What do you think of our company’s products and services?
  10. What skills should a great customer service representative have?