Customer Care Jobs in England Airlines for Indians

Job Posting

Post NameProactive Customer Care Operations Manager
Company NameBritish Airways
IndustryPrivate
Employment TypeFull Time
Work Hours8 Hours
LocationHeathrow, England, United Kingdom TW6 2AL
Min SalaryGBP 26000 to
Max SalaryGBP 29000 Per Year
QualificationAssociate Degree

Job Description

If you Want Customer Care Jobs in England Airlines for Indians, This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain.

Our country’s creativity, diversity, style, wit, and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

We are looking for people who can demonstrate accountability for creating an environment driven towards proactive customer service and boosting NPS across multiple touchpoints.

This role leads an “on the day” team responsible for identifying and delivering in-the-moment solutions for our customers, working collaboratively across all directorates, pre-empting and proactively identifying issues, defining innovative service recovery opportunities, and ensuring these are resolved at the earliest possible opportunity.

Responsibility:

  • Delivering a 24/7 Customer Care Centre that drives a customer-centric approach throughout the customer journey and intervening where necessary.
  • Identifying opportunities to pre-empt and proactively manage disrupted customers when we know have a service failure.
  • Proactively identifying initiatives based on customer and competitor insights.
  • Delivering tailored, meaningful, and cost-effective service recovery opportunities.
  • Driving a “Listen and do the right thing” culture across all customer touchpoints.
  • Ensuring the Proactive Customer Care operation is protected 24/7, including any disruption.

Skills:

  • Experience in managing and leading in an operational role.
  • Experience in a customer-focused role.
  • Experience in disruption management.
  • Proven experience in leading and developing people.
  • Knowledge of Customer end-to-end journey.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within BA, but you’ll also have access to our competitive reward and benefits package.

This includes core company-paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover, and a whole host of options to support your physical, mental, and financial well-being. You can also sign up for a range of voluntary benefits such as Private Medical coverage, Dental, and Critical Illness cover, Technology Scheme, Cycle to Work, and Electric Car Scheme.

And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status, or disability status.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.

However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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