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Avelo Airlines Remote Jobs $20/Hours

Description

Avelo Airlines Remote Jobs $20/Hours, The Customer Support Crew is responsible for assisting and supporting inbound/outbound customer interactions at the Avelo Customer Support Center (CSC). The Customer Support Crew must effectively and efficiently resolve all inquiries, requests, and needs of our customers.
 
They will do this through the core values and our “Soul of Service” through effective problem solving, consistent standards of service, sales, and operational support. Upon successful completion of training, Customer Support Crewmembers will be eligible to work from home.
 
Post Name Customer Support Crewmember
Company Name Avelo Airlines
Expected Salary USD 18 To USD 20 Per Hour
Address Work From Home, United States

Outcomes and Responsibilities for Avelo Airlines Jobs:

  • Support continuous calls, and digital support (chat, SMS text, email, etc.) channels in the CSC
  • Provide exceptional service to every customer, every time
  • Perform all assigned activities related to booking, modifying, and supporting customer reservations
  • Sell flights and ancillary products and services
  • Maintain KPI performance standards as defined by the CSC

Requirements for Avelo Airlines Hiring:

  • Successful completion of new hire training
  • Provide a safe and professional office-work environment, free from background noise and distraction
  • Able to pass a ten (10) year of background check
  • Potential need to work flexible hours and be available to respond on short notice
  • Legally eligible to work in the country in which the position is located
  • Provide a high-speed internet connection to meet work-from-home requirements
  • Flexible and able to work at any time, including nights, weekends, and holidays

Education/Experience Requirements:

  • High School Diploma or General Education Development (GED) Diploma
  • One (1) year of customer service or sales experience

Competencies

  • Technically proficient in working with CSC systems/programs/tools which include but are not limited to Radixx Res, RadixxGo, ZenDesk, and MIS Choice DCS
  • Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
  • Ability to navigate through complex processes while interacting with a customer
  • Ability to navigate through concurrent digital interactions with more than one customer at a time
Industry Private
Education Required High School Diploma or General Education Development (GED) Diploma
Schedule Type Full Time
Work Hours 8 Hours 

Functional Competencies:

  • Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment.
  • Ability to answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.)
  • Ability to navigate through complex processes while interacting with a customer
  • Ability to navigate through concurrent digital interactions with more than one customer at a time
  • Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
  • Previous sales and call center experience are preferred
  • Attention to detail and strong organizational skills

Behavioral Competencies:

  • Organizational fit with Avelo’s core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew and culture of having a Soul of Service
  • Excellent verbal (telephone) and written communication skills, including grammar
  • Strong customer service skills
  • Regular attendance and punctuality
  • Ability to remain calm and courteous under pressure and navigate tense situations
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush initiatives, or technical developments).
 

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Alaska Airlines Customer Service Agent Interview:

  1. What is customer service?
  2. How can you improve a dissatisfied customer’s experience?
  3. Describe a time you collaborated with a peer to solve a problem
  4. What would you do if you didn’t know how to help a customer?
  5. How would past coworkers or classmates describe you?
  6. How you would handle a customer who was upset about a known problem with your product or service?
  7. Are you proficient in the use of any customer service software?
  8. Why do you want to work in customer service?
  9. What do you think of our company’s products and services?
  10. What skills should a great customer service representative have?