Service Specialist Jobs Apple Australia $50 Hour

Job Overview

Apple Jobs in Sydney, Jobs at Apple Australia, Home Service Specialist Jobs Apple Australia, The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Join Apple, and help us leave the world better than we found it!! Retail Contact Center Service Specialists provide the best experience for Apple customers over the phone. Our attention to detail surprises and delights customers and enriches their lives. You are the one who will lay the foundation for that excitement!

In this role you will learn about all Apple products, and become an expert on all related accessories and services, while working to achieve goals and targets.
 
Understanding Apple’s digital lifestyle strategy and how our various products fit into it is key to providing consultative solutions to customers based on their needs through the Apple Online Store Customer Engagement model.
 
You will engage with post-sales customers and perform simple to moderately difficult tasks requiring judgment in resolving issues or providing solutions. You’ll leverage multiple sources of information to stay current on product features and technology changes and understand how to appropriately set customers’ expectations on recommended solutions.
 
You will assist retail store contacts and accurately log customer interactions based on intent, process, and resolution into the system. You will identify customer focussed solutions and utilize your judgment and discretion on when to consult or escalate to senior specialists.
Post Name At-Home Service Specialist
Company Name Apple
Expected Salary AUD 50 to AUD 55 Per Hour
Address Sydney, New South Wales, Australia 2000

Additional Requirements for Getting a Job at Apple

  • Stable internet connection environment. (Download: 20 Mbps, Upload 800 Kbps).
  • Private ergonomic workspace that is quiet and chair that conforms to, or can be brought up to conform with, WH&S requirements.
  • Scheduling and work flexibility based on business needs, which could include evenings, weekends, and public holidays.
Industry Private
Schedule Type Full Time
Education Required BA/BS Preferred or Equivalent Experience
Remote No

Skills for Apple Careers Sydney

  • 1-2 years experience in sales or customer service.
  • Ability to solve problems, recommend solutions and drive results with a customer focus.
  • Technical aptitude (computer-literate, able to quickly learn new applications).
  • Ability to work in cross-functional teams.
  • Commit to results, and demonstrates a high degree of drive and determination.
  • Ability to work and make decisions with minimal supervision.
  • Ability to listen and empathize with customer problems.
  • Ability to maintain a positive attitude in a rapidly changing work environment.

About Company

Apple Inc., formerly known as Apple Computer, Inc., is an American producer of desktop and laptop computers, mobile phones, tablets, computer accessories, and software.

It was the first prosperous personal computer business and helped make the graphical user interface more common. Steve Jobs, Steve Wozniak, and Ronald Wayne established Apple as the Apple Computer Company in order to create and market Wozniak’s Apple I personal computer.

The firm was founded as Apple Computer, Inc. by Jobs and Wozniak, and its subsequent computer, the Apple II, quickly rose to popularity.

Through its cutting-edge hardware, software, and internet offerings, Apple aims to provide the finest personal computing experience to students, educators, creative professionals, and consumers worldwide.
 

Benefits of Working in a Company for Apple Jobs Australia:

1. Health and Wellness:-

Excellent health insurance, including dental and eye treatment, is provided to Apple employees. At Apple’s corporate headquarters in California, staff members have access to a variety of medical specialists, including doctors, chiropractors, and specialists in mental wellness.

Other health advantages offered to Apple employees include:

  • Life insurance and additional life insurance.
  • Disability protection.
  • Workplace accident protection.
  • medical care for retirees.

2. Vacation and Time Off:-

Apple supports a good work-life balance. For new recruits, paid time off (PTO) for vacation and sick days ranges from 15 to 20 days annually.

This increases to 20 to 30 days of vacation and leaves each year for senior employees.

3. Parental Leave:-

Apple has a maternity leave policy that is both unusual and generous. Prior to giving birth, new women are entitled to four weeks of paid leave, followed by 14 weeks of maternity leave. It’s also possible to take an additional six weeks of unpaid leave.

Six weeks of paid leave are also available to fathers and adoptive parents.

4. Commuting:-

The worst part of most employees’ workdays is the commute. As a result, Apple sweetens the deal for its workers by providing a free, special shuttle service for those who reside in Cupertino, the location of Apple’s California headquarters.

Additionally, the company gives workers a $100 stipend to put toward bus fares and other transportation expenses.

5. Gym Credit:-

It is commonly established that productivity and mental health are strongly correlated with physical fitness. Apple provides its employees with a $300 gym voucher each month to use toward their own physical wellness.

6. Stock Purchase Program:-

A worker’s motivation to put in more effort to help a firm succeed has been shown to increase when they feel emotionally invested in it. Apple offers a company stock purchase scheme that enables employees to purchase discounted stock using available stock grants.

7. Tuition And Self Improvement:-

Apple has its own “university,” which serves as a campus-based training facility aimed at educating staff members about the company’s culture, principles, and social responsibility.

Employees can upgrade their abilities by taking online classes and attending personal finance seminars.
Apple also provides up to $5,250 in tuition reimbursement for its workers.

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