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Technical Specialist Job Australia $55 Hour

Job Overview

Apple Job in Australia, Jobs Australia in Apple 2022, Technical Jobs in Apple Australia, As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple.

When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to Support team members who get them up and running again.

You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers.

By helping Apple maintain strong relationships with customers, you are instrumental to our success. Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways.

No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success.

You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products.

Post Name Technical Specialist
Company Name Apple
Expected Salary AUD 55 to AUD 60 Per Hour
Address
Sydney, New South Wales, Australia 2000

Responsibility

  • Technological programs evaluation.
  • Creating web pages and application designs.
  • Giving programs and applications users help.
  • Teaching best practices, apps, and programs to customers and workers.
  • Repairing technical software.
  • Finding ways to cut costs and boost production.
  • Finding out about cutting-edge goods and technologies.
Industry Private
Schedule Type Full Time
Education Required Degree in IT
Remote No

Skills

  • Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members.
  • Flexibility to regularly rotate through different technical specialties and skill sets.
  • Ability to thrive on change as products evolve.
  • You have excellent time management skills and can make decisions quickly.
  • You maintain composure and customer focus while troubleshooting and solving issues.
  • You reassure customers when delivering product diagnoses and potential solutions.

About Company

Apple Inc., formerly known as Apple Computer, Inc., is an American producer of desktop and laptop computers, mobile phones, tablets, computer accessories, and software. It was the first prosperous personal computer business and helped make the graphical user interface more common.

Steve Jobs, Steve Wozniak, and Ronald Wayne established Apple as the Apple Computer Company in order to create and market Wozniak’s Apple I personal computer. The firm was founded as Apple Computer, Inc. by Jobs and Wozniak, and its subsequent computer, the Apple II, quickly rose to popularity.

Through its cutting-edge hardware, software, and internet offerings, Apple aims to provide the finest personal computing experience to students, educators, creative professionals, and consumers worldwide.

Interview Question for Technical Specialist:

1. Besides technology, what do you think are important attributes a technical support specialist should have?

Answer:- A technical support specialist’s job requires them to interact with people, so these abilities are crucial to their success. This query should shed light on the qualities that the applicant appreciates in addition to their technical expertise. What to search for in a response:

  • multitasking and setting priorities
  • Having conversations with various groups of people
  • Characteristics that promote aptitude and attitude outside of technology
2. What do you see as the role of a technical support specialist?
 
Answer:- The duties of a technical support professional go beyond simply setting up and testing software and network systems. By posing this query, you can learn more about the candidate’s perspective on the position. What to search for in a response:
  • Analyze issues.
  • Diagnostic examination.
  • Maintenance and network and computer monitoring.

3. What is your strategy for prioritizing support issues?

Answer:- Frequently, many calls with problems are made to technical support personnel at once. It’s critical to understand that the candidate has a method for sorting through and managing various issues. What to search for in a response:
  • Putting talents first.
  • Talents with time management.
  • Problem-solving and analytical abilities.

4. Tell me how you troubleshoot problems.

Answer:- This query reveals the candidate’s approach to solving issues and problem-solving techniques. What to search for in a response:
  • A thorough troubleshooting plan.
  • A strategy for locating and fixing issues.
  • Addressing the user’s requirements as quickly as possible.

5. As a tech support specialist, what’s the significance of a network’s encryption?

Answer:- Encryption, which converts data into a form that cannot be read by a user using a key or password, is essential for security. The candidate should talk about the importance of encryption and their views on it. What to search for in a response:

  • Using encryption
  • The meaning of encryption
  • Locations that use encryption

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