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Virtual Client Manager Jobs in USA

Job Overview

American Express Remote Jobs, Virtual Jobs in American Express USA, The Global Commercial Services (GCS) –Global and U.S. Large Enterprise Client Group (G&L) manages American Express’ largest and strategically important commercial clients – driving differentiated value and providing solutions that meet the diverse and global needs of the company’s most valuable customers.

The organization is on a journey to transform and reimagine how to best position AXP in the commercial space, to ensure mutual success for our customers and American Express through COVID recovery and beyond. The U.S. Industry Verticals team is a client management organization with B2B specialization focused on profitably accelerating B2B penetration.

This Client Manager will report to the U.S. Verticals Director focused on the Manufacturing industry.

The successful candidate must have an entrepreneurial drive, a winning track record of uncovering and implementing new business opportunities, proven success building C-suite relationships, strong financial acumen, and the ability to deliver differentiated and customer-first solutions and B2B payments experience.

Post Name Client Manager
Company Name American Express
Expected Salary USD 50000 to USD 55000 Per Year
Address Work From Home

Responsibility for Online Work From Home Jobs in American Express USA:

  • Serve as the B2B payments expert for all commercial solutions within their portfolio to deliver on the GCS value proposition.
  • Identify and implement B2B portfolio growth and retention strategies by leveraging in-depth industry knowledge and effectively linking to the client’s needs.
  • Strategically and quickly adapt plans and priorities when needed to achieve the desired outcome.
  • Build and safeguard strong client relationships to drive NPS and sustainable volume.
  • Identify gaps in C-suite relationships with executive decision makers and implement relationship stacking strategies to bridge them – effectively establishing regular customer-facing touchpoints.
  • Lead development of client renewal and expansion proposals; negotiate complex deal constructs and oversee implementation of solutions.
  • Resourcefully overcome complex client barriers; quickly and thoughtfully resolve escalated issues.
  • Develop customized and strategic account plans to unlock spending growth.
  • Work collaboratively with key business partners across various divisions of American Express including but not limited to Sales, Merchant, Supplier Enablement, Analytics, Pricing, Finance, Legal, and Marketing.
  • Take a data-driven approach to quantitatively sell a story – applying strong financial acumen.
  • Develop, and actively manage, a sales pipeline, across multiple accounts simultaneously, using CRM tools  
  • Preferred Locations: Virtual, Northeast (NY/NJ/PA/CT) – Candidates MUST reside and currently live in NY/NJ/PA/CT.
Industry Private
Schedule Type Full Time
Education Required Bachelor’s Degree or Higher
Remote No

Skills for USA American Express Online Remote Jobs:

  • Minimum of 5 years prior strategic relationship management and/or business development experience.
  • Knowledge of B2B, key trends, and payment processes.
  • Results-oriented with an entrepreneurial approach to portfolio management; ability to proactively identify and close profitable opportunities.
  • Ability to gain an in-depth understanding of client needs to inform and execute client-focused plans with limited support and guidance.
  • Proven relationship management and negotiation skills; experience in successfully establishing C-level relationships and within cross-functional areas within large companies.
  • Innovative and solutions-oriented approach to overcoming barriers impacting client value or growth; Ability to effectively influence and manage change.
  • Effective oral and written communication skills, with the ability to influence internal and external partners; to effectively present products, technical solutions, and financials to clients.
  • Strong financial acumen.
  • Bachelor’s degree or higher.
  • The role requires ~30% travel (outside of COVID).
  • Preferred Locations: Virtual, Northeast (NY/NJ/PA/CT) – Candidates MUST reside and currently live in NY/NJ/PA/CT.

About Company

American Express Company is an American multinational corporation specialized in payment card services headquartered at 200 Vesey Street in the Battery Park City neighborhood of Lower Manhattan in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average.

Mission: Become essential to our customers by providing differentiated products and services to help them achieve their aspirations.

Vision: Provide the world’s best customer experience every day.

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Manage the relationship between customers and American Express to maximize customer satisfaction, profitability and retention. Also responsible for revenue growth through cross-selling and add-on selling.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

The health and safety of our colleagues is our priority. Accordingly, upon hire, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series, (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J), and, for medically eligible colleagues, a booster shot, in order to work in or visit any of our offices.

This requirement is subject to legally required accommodations.

Note: Your booster status is considered complete two weeks after receiving your booster shot.

On day one, you must complete the vaccination status form via an American Express app or web portal regardless of your location. We are collecting this information for the health and safety of our workplace. Your personal data will be used only for this purpose, in accordance with applicable privacy, data protection, or other laws.

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